Get involved

Get involved

Listening to your views, and acting on them

As our customers, you are the best people to tell us how our services are performing and where we can improve.

Our Customer Insight and Engagement Team want to make it as  easy as possible for all YHN customers and leaseholders to have their say about our services.

Engagement team

Engagement is a two-way process:

Our aim is to offer you the best and easiest ways to have your voice heard, and most importantly, listened to and acted upon. In return we will keep you informed about how your involvement has shaped and improved what we do.

We send out regular newsletters to customers who want to be kept updated on our engagement news, you can read previous copies below and can email us at to let us know if you’d like to receive them.

If you need the newsletter in a different format, please email

How you can get involved

There are lots of different ways you can get involved no matter what your needs are, the skills and experience you have, or the amount of time you have to spare. To contact the Customer Insight and Engagement Team about getting involved you can email or call us on 0191 211 5400. We also have an online contact form here if you would like to register your interest with us.

Here are some of the ways we can work together:

Customer Voice Group

The Customer Voice Group ensures that customers’ voices are heard by YHN leadership team and the YHN Board. The group directly influences the way YHN delivers services and you can read more about them here. They interviewed our previous Managing Director, Tina Drury, and put some of our customers' most pressing questions to her - you can read her responses here

To find out more or register your interest please get in touch with us. 

Complaints Panel

We have a customer-led Complaints Panel which is supporting us to learn from complaints made by customers and to make service improvements. You can find out more about that here

your voice

Scrutiny Involvement For Tenants (SIFT)

SIFT are a representative group of tenants and leaseholders who work as a team to improve services for all Newcastle City Council tenants and leaseholders. SIFT members are all volunteers. You can find out more about SIFT here >


Newcastle Independent Tenant Voice (NITV)

Newcastle Independent Tenant Voice (NITV) gives all YHN tenants and leaseholders a voice on important local and national social housing issues. This includes when the government decides to change housing policies, or when the council makes decisions affecting YHN tenants and leaseholders, for example: how properties are allocated, where new properties are placed and changes to the tenancy agreement. It’s an opportunity for customers to share their views and influence housing policy. For more information please visit:


Our engagement menu

Whether you’re interested in longer term engagement or just one-off engagement, we’ve got a range of ways you can get involved. If you want to get involved but not sure how, our team can help, just contact them by emailing

Community funding

The YHN Community Fund aims to have a positive impact on the communities where YHN has homes by investing in community projects and partners that are already doing great work and helping them to achieve more.

The fund is open to voluntary and community sector organisations in Newcastle. Visit the news section of our website to see the projects that received funding from this year’s fund.

community fund

How we engage with you

To make sure your voice is heard, we sometimes carry out satisfaction surveys over the phone and you might get a call from one of the following numbers to give your feedback:

0191 622 1640

0191 622 4913

0191 622 4929

0191 622 4215 

0191 622 4930 

Our Customer Insight and Engagement Team are often out and about across the city and could visit your home to ask your views. All our staff wear an ID badge, so remember to ask for ID if someone comes to your door.

Connect with us online

Check out our news and what's onpages or connect with us on social media to keep up to date with what's happening in your community or take part in one of our Engagement events or surveys.

What getting involved means for you?

We want all of our customers to have a voice and here’s some of the benefits of getting involved:

  • Self-development
  • Out of pocket expenses
  • Learning opportunities
  • Making a difference

Now it’s up to you…

Do you want your voice to make a difference and work with us to improve our communities? If you do then you can get in touch by emailing to speak to our team or calling us on 0191 211 5400.

Find out about latest training opportunities here

Your home, your voice plan

We've created a plan to show how we engage with you as a customer to improve our services. We explain why we want you involved, our main aims and how we use your feedback.

Read it here. For a plain text version, click here and if you’d like to receive a hard copy off the plan, contact or call 0191 211 5400.

talk to us

Need more information?

If you would like to register your interest in taking part in customer engagement opportunities, please complete our online form.

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