Our customers are the best people to tell us how we can improve our services as well as what we’re getting right.
We want all tenants and leaseholders to be able to have a say about the services you receive to help us understand your needs and how we can make improvements for the future.
Why get involved?
Your feedback helps us to focus our attention on the things that matter most to tenants and leaseholders. By getting involved you can also benefit from training opportunities, learning new skills and knowledge, as well as meet other customers in a friendly, supportive environment.
How to get involved
There are lots of different ways you can get involved with us no matter what your needs are, the skills and experience you have, or the amount of time you have to spare.
Here are some of the ways that you can get involved with us:
Customer Service Committee
The Customer Service Committee ensures that customers’ voices are heard by YHN senior managers and the YHN Board. The Committee directly influences the way YHN delivers services.
The Committee meets four times a year and between meetings get involved in many activities and discussions. The Committee has a formal recruitment process. To find out more or register your interest please get in touch using our online contact form or email firstname.lastname@example.org.
Take part in one-off surveys and studies
Our Engagement team regularly consults customers on a variety of topics and this insight is used to inform how we improve our services. Consultations can range from online surveys to taking part in focus groups or giving your opinions over the phone.
Connect with us
Check out our news and what's on pages or connect with us on social media to keep up to date with what's happening in your community or take part in one of our Engagement events or surveys.
Support to get involved
We want all of our customers to have the chance to get involved. To help you to take part we can offer:
- Help towards travel expenses
- Interpreters and translators
- Disabled access
- Hearing loops
- Use of Plain English
- British sign language interpreter