Information about 'my account'

Information about 'my account'

Customers can log in to my account to view information relating to your home and tenancy​.

New customers can create an account by visiting my account and selecting the option to register. 

What can I do in my account?

My account provides you with everything you need to know about your home and tenancy all in one place.

Here are some of the things you can do:


  • View current your tenancy information
  • Update your next of kin details (lead tenants only)
  • Update your contact details (lead tenants only)
  • View contact information for key contacts, including your Housing officer, Income Officer and, if you live in a multi-storey building, your Caretaker.
  • Contact us or request services using our online contact forms. 

Rent and service charges

  • View rent statements for your current address and any garages or previous homes you have rented from us.
  • Make a payment.
  • View your payment history.
  • View current and past leaseholder service charge invoices.


  • Report a non-emergency repair.
  • Monitor outstanding repairs.
  • View your repairs history.

Local services

You will also be able to access some other Newcastle City Council managed services in my account.

This includes:

  • Managing council tax and benefits payments.
  • Reporting environmental issues, including missed bin collections, fly-tipping and pest control.
  • Seeing useful information about your local area.
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