Contact us

Contact us

Our hubs are currently closed to the public but there are many ways for you to contact us.  You can:

Repairs

To report repairs to us, you can:

Emergency repairs should always be reported by phone on 0191 278 7878. 

How to contact a member of the team or make an appointment

Search Find an officer to find contact details for your housing officer, income officer and caretaker (if you live in a multi-storey) or visit Community hubs for contact details for your local hub.

If you would like to make an appointment to talk to us face to face, that’s no problem.  Get in touch using any of the contact methods above and we’ll arrange a time to visit you at home.

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Complaints and compliments

To make a complaint, please complete our complaints form.

To give a compliment about our staff or services, please complete our compliments form.

You can also:

  • Call us on 0191 278 8600
  • Email us: YHNComplaints@yhn.org.uk
  • Write to us: Customer Experience Team, Your Homes Newcastle, YHN House, Benton Park Road, Newcastle, NE7 7LX.

You can contact the Housing Ombudsman Service at any time while your complaint is going through our complaints process.  They can offer advice and help to find a resolution but cannot make a formal decision on your case until you have reported the original problem to us and are dissatisfied with our response.  You can contact the Housing Ombudsman Service by telephoning 0300 111 3000 or by writing to PO Box 152, Liverpool, L33 7WQ.

Complaints Handling Code

The Housing Ombudsman’s Complaints Handling Code provides clear guidance about how housing providers like YHN should deal with customer complaints. We have looked at the ways we meet the guidelines set out in the Code to understand what we are good at and which parts of the complaints process we need to get better at.

Read an overview of our self-assessment against the Complaints Handling Code.

You can find a copy of our complaints policy on our policies and strategies page.

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