We can offer confidential advice and support if you are having financial troubles or problems making your rent payments.
Struggling with your bills?
Please get in touch with us for help with questions about your rent account or statements, Universal Credit, debt counselling, rent arears and payment plans or benefits advice. You can call us on 0191 278 8600 or use our online form to contact our team.
Budgeting planner tool
The first vital step in taking control of your finances is to create your own personal budget plan. Our user friendly budget planner is free to use and should only take minutes to complete if you have all your financial information to hand.
Even a small amount of extra money can make a big difference, so it pays to spend a little time finding out about what you can claim. Our benefits calculator will help you find out what benefits you can claim. The calculator is free to use and the details you provide are anonymous.
Save energy, save money
We all like to do our bit for the environment, but as household bills rise there's now even more reason to reduce the amount of gas, electricity, and water we use. We have put together some top tips to save energy and you can also request a visit to your home for more practical energy saving advice.