Customer Voice Group
Our Customer Voice Group is a group of up to 15 customers who all live in properties managed by the YHN Group (Newcastle City Council/Leazes Homes tenants).
The group was established in 2017 to act as the voice of our customers and to provide an official route for customers to feed into strategic decision making. There is a strong link between the committee and YHN’s Board, which helps our organisation to respond to customer needs and wishes from the very highest level.
We recruited people to the CVG who had a real commitment to social housing and the aims of Your Homes Newcastle and who could use their own experience in an objective way. Each of the members brings a wide range of skills from their employment or voluntary roles.
Together they work to strengthen the tenant voice, understand and improve the customer experience, understand new innovations in customer service and review complaints trends and how we learn from these.
Click here to read the minutes of the July '23 meeting.
You can meet some of our CVG members below!