My home
My account
My account provides you with everything you need to know about your home and tenancy all in one place. Customers can log in to my account to view information relating to your home and tenancy. New customers can create an account by visiting my account and selecting the option to register.
My home
Rent and bills
We have put together some simple guidance on how you can make payments, how to view your rent account and statements and how to access help if you're struggling to make your rent payments. We also can offer helpful advice to help you manage your money and save on your energy bills.
We believe that everyone has the right to a safe, affordable home.
If you are currently renting or buying your home though us, we've put together some helpful information about managing your home and tenancy.
Repairs and alterations
We are committed to providing safe and manageable homes for our customers. We have put together some helpful information on our repairs service and information about our gas services and safety checks. If you wish to make changes to your home, you can also find out more about applying for adaptations or alterations.
Buying your home
Right to Buy is a government scheme which allows secure tenants the right to buy their council home at a discounted price. Click the link below for some important information about the things you will need to consider when deciding whether to exercise your right to buy.
Caretaker service
YHN’s 24/7 caretaker service is responsible for managing all of our high rise properties across the city, keeping them clean, safe and tidy and listening to customers who provide feedback on the block.
Garden Care
Do you need a helping hand to keep your garden clean and tidy? For a small weekly fee, the YHN Garden Care service offers an annual maintenance programme to help you with your gardening so that you can enjoy your garden all year round.
Leaseholders
If you own the lease to your property, we have put together helpful information on managing your home.
Home contents
Our furniture services offer high-quality affordable furniture and furniture rental packages.
Home safety
We have put together some safety advice for your home, from reporting and repairing hazards to staying safe around the home.
Guides and advice
From October 2023, we are merging our Housing Solutions and Housing Services teams to make it easier for customers to get the services they want from us when they need it.
If you use a mobility scooter, it is essential that you follow the following health and safety rules to keep yourself and your neighbours safe.
Watch Manager Scott Wilson of Newcastle Central Community Fire Station has some important fire safety advice that could save your life.