Rent and bills
Rent and bills
We have put together some simple guidance on how to make a payment, view your statements and access help if needed.
Ways to pay
We offer a number of different payment methods to suit your preferences.
Money advice
We can offer advice such as money saving and budgeting tips, benefits advice and confidential support if you are having financial troubles or problems making your rent payments.
Making your rent payments
Your rent is charged weekly on a Monday to your account and payments should be made in advance of the rent being due.
If you want to pay over a longer period (eg. fortnightly, four weekly, or monthly) you must contact us to make this arrangement.
If you have any questions about your rent account, get in touch and we will offer you a confidential interview, respond to any queries and give you details about your account, including the balance if you need it.
If you are having problems paying your rent it is very important that you contact us so that we can offer you help and support to manage the payments.
How to view your rent account and statement information
For quick and secure 24/7 access to your statement information, visit 'my account'.
New customers can register using the same link.
To successfully register you will need to have:
- Your Payment Reference Number - This can be found either on your swipe card or rent statement. Leaseholders can find their reference number on their service charge invoice.
- Date of Birth
Save on energy bills
Looking to save money on your energy bills? We can provide bespoke energy saving advice for you and your family and can assess your home to help you find ways to save energy.
Need more information?
Please get in touch with us for help with questions about your rent account or statements, debt counselling, rent arears and payment plans or benefits advice
Call us on 0191 278 8600, use our online form or search Find an officer to find the email address for your Income Officer.