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If permission was required, but not obtained, and you move out of the property, you may have to remove the installation and put things back to the original state, or be charged to reinstate the property to previous condition before the installation.
Permission is required from YHN before you undertake any repairs for the following:
Repairs which will not seriously interfere with the comfort and convenience of the resident, for example:
•Repairs to plasterwork
•Repairs to doors and windows
•Repairs to bathroom and kitchen fittings
•New sanitary fittings (bath, toilet and wash-hand basin)
Repairs which seriously affect the comfort of the resident or cause potential damage to the property, for example:
•Plumbing and drainage faults
•Majority of gas repairs
•Partial loss of heating
Repairs, if not attended to, could cause serious damage to the building/property. Also a high safety risk to health of tenant, for example:
•Total electrical failure
•Total heating failure (winter)
•Making the property safe, after storm damage
In an emergency call 0191 2787878 which is available 24 hours a day.
|Priority||Target Completion Time|
|Urgent||Urgent - complete within 1 working day|
|Urgent||Urgent - complete within 3 working days|
|Urgent||Urgent - complete within 7 working days|
|Routine||Attend by appointment, complete within 15 working days|
|Planned maintenance||Attend by appointment, complete within 40 working days|