How to guides - basic DIY

We've put together some step-by-step guides to help you carry out basic repairs in your own home. Remember, if you don't feel confident or able to do any of these yourself, you can report a non-urgent repair on My Account, and you can also call us on 0191 2787878.

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To find out how to top up boiler pressure, watch this short video from Ideal Boilers. If you don't have an Ideal boiler, please contact us on 0191 2787878 and we'll be happy to help.