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They may request to visit you at your home or for you to attend your local Customer Service Centre to complete an initial investigation and decide the best way to help and support you in resolving the problem.
The Tenancy and Estates Officer will agree an Action Plan with you and discuss any possible interventions that can be made. They will also agree to keep in regular contact with you until the issue has been resolved.
In some instances, if problems persist, your complaint may be passed to Your Home’s Newcastle’s Housing, Anti-Social Behaviour and Enforcement Team (HASBET).