Website Accessibility Statement
Website Accessibility Statement
Using this website
This website is run by Your Homes Newcastle, this accessibility statement applies to yhn.org.uk. We want as many people as possible to be able to use this website, that means you should be able to (using ReciteMe tool by pressing 'Listen and Translate' in the top right corner of all pages:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader
- access dyslexia software tool
- translate to over 100 languages
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
Technical information about this website’s accessibility
Your Homes Newcastle is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.1 AA standard, due to the non-compliances listed below.
What to do if you can’t access parts of this website
If you need information on this website in a different format like an accessible PDF, large print, easy read, audio recording or braille let us know by emailing email@example.com or calling 0191 278 8600. We’ll consider your request and get back to you within 3 working days.
Contacting us by phone or visiting us in person
We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations (that are not listed below), please let us know by emailing firstname.lastname@example.org
Our contact centres have audio induction loops, or if you contact us before your visit, we can arrange a British Sign Language (BSL) interpreter.
You can find all our contact details at www.yhn.org.uk/contact-us
How accessible is this website?
We know some parts of this website aren’t fully accessible:
- the text won’t reflow in a single column when you change the size of the browser window
- some of our online forms are difficult to navigate using just a keyboard
- there’s a limit to how far you can magnify the maps embedded in pages
- some PDF documents aren’t fully accessible to screen reader software
Non compliance with the accessibility regulations
- HTML5 or WAI-ARIA landmarks are used on the page, but not all content is included. These will be fixed within 12 months.[Make sure that all content on the page is included in HTML5 or WAI-ARIA landmarks.]
- Content not included in landmarks. These will be fixed within 12 months. [HTML5 or WAI-ARIA landmarks are used on the page, but not all content is included. When using HTML5 or WAI-ARIA landmarks it is best practice to include all content on the page in landmarks. In this way users of assistive technologies can use the landmarks for navigating the page without losing track of content.]
- The ID used for an element on the page is also used for another element on the page. These will be fixed within 12 months. [IDs must be unique.]
- Link identified only by colour. These will be fixed within 12 months. [Make sure there are other visual indicators of links besides the colour, such as underline or bold.]
- Device orientation. It’s not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content. This doesn’t meet WCAG 2.1 success criterion 1.3.4 (orientation).
- Link text used for multiple different destinations. These will be fixed within 12 months. [Make sure links are distinguishable by just their link texts or WAI-ARIA labels ('aria-labelledby' or 'aria-label') to make it clear that they lead to different destinations.]
Interactive tools and transactions
Some of our interactive forms are difficult to navigate using a keyboard. This doesn’t meet WCAG 2.1 success criterion 1.3.1 (information and relationships).
Our forms are built and hosted through third party software and ‘skinned’ to look like our website.
Content that’s not within the scope of the accessibility regulations
PDFs and other documents
The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
What we’re doing to improve accessibility
We carry out monthly accessibility check using software, if issues are identified we either fix them straight away, or if the issue requires resource or financial investment put plans in place to resolve. For issues we can’t resolve easily – we publish details in this accessibility statement under 'Non compliance with the accessibility regulations'.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
When we publish new content, we’ll make sure our use of images meets accessibility standards.
This statement was prepared on 23 March 2021