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Under the Direct Debit guarantee Your Homes Newcastle or your Bank or Building Society makes an error, you are guaranteed a full and immediate refund of the amount paid.
Monies will be credited to your account on the same day that the payment is made.
We will recalculate the amount that you need to pay and advise you at least 10 working days in advance of any change. As long as you wish to continue paying by Direct Debit you do not need to do anything.
Every thirteen weeks we will send you a rent statement summarising transactions that have taken place on your account during that period If you require an up to date statement at any other time just contact your local Housing Office who will post one out to you.
Yes. You must have a current account with a bank or building society. However, some deposit accounts can be used too - you should check with your bank or building society.
Yes. You simply write to your bank or building society cancelling the instruction. A copy should be sent to Your Homes Newcastle.
Rent collection costs are much less if payment is made by Direct Debit.
Everyone who pays by Direct Debit reduces the collection costs - making the service more efficient and cost effective.
We are committed to cutting our costs for the benefit of everyone and by changing to Direct Debit you can help us achieve this.