Direct Debit FAQ

• Easy set up over the telephone by calling 0191 2784479 or completing and returning a Direct Debit mandate
• No waiting in queues to pay your rent
• No cheques to write
• No paperwork or postage every month

• You can choose what date and how often your payments are made, so you could ask for the money to leave your account just after you receive your wages or benefits
• Payments will be taken on or immediately after the date you have chosen
• Your Homes Newcastle will not change this date without your prior agreement
• If the amount you pay changes you will be told at least 10 working days in advance

Under the Direct Debit guarantee Your Homes Newcastle or your Bank or Building Society makes an error, you are guaranteed a full and immediate refund of the amount paid.

Monies will be credited to your account on the same day that the payment is made.

We will recalculate the amount that you need to pay and advise you at least 10 working days in advance of any change. As long as you wish to continue paying by Direct Debit you do not need to do anything.

Every thirteen weeks we will send you a rent statement summarising transactions that have taken place on your account during that period If you require an up to date statement at any other time just contact your local Housing Office who will post one out to you.

You can also view your account online

Yes. You must have a current account with a bank or building society. However, some deposit accounts can be used too - you should check with your bank or building society.

Yes. You simply write to your bank or building society cancelling the instruction. A copy should be sent to Your Homes Newcastle.

Rent collection costs are much less if payment is made by Direct Debit.

Everyone who pays by Direct Debit reduces the collection costs - making the service more efficient and cost effective.

We are committed to cutting our costs for the benefit of everyone and by changing to Direct Debit you can help us achieve this.