For the latest customer information on Coronavirus (COVID-19) click here. We are currently experiencing high call volume.
To help keep our lines free for emergencies, please get in touch using our contact us form
All our residents will benefit from a 24 hour, 7 days per week service. The aim of the service is to:
• Provide safer homes for residents
• Protect properties against loss and damage
• Maintain high standards of property care
• Provide customers with easy access to staff
• Be a 'good neighbour' to Council tenants and leaseholders.
• Support customers and the emergency services where emergencies occur
A small team based at YHN House manages, supports and supervises the service. If you would like to know more about the management of the service,
by phone, e-mail or letter. Visit Contact us for more details.
Please contact the Concierge team in the instance. We need at least 24 hours notice of any contractors that need to visit your home who we may need to provide access for.
When you contact us, please let us know the date and time of the appointment and the name of the company.
Concierge Service Management Team
Benton Park Road
Newcastle upon Tyne
Phone: 0191 278 8600
Freephone: 08000 731 389
•Irene Scott, Concierge Service Manager: firstname.lastname@example.org
•Dominic Connor, Concierge Service Co-ordinator: email@example.com
•Elaine Holliday, Concierge Service Co-ordinator: firstname.lastname@example.org
•Claire Lyddon, Concierge Service Co-ordinator: email@example.com