Your Caretaker service helps with a wide range of daily tasks.

If you need to get in touch with the caretaker team after 4:30pm or on weekends, don’t worry! You can contact our Enquiry Centre by using your intercom or by calling 0191 2788600.

What can I expect from my Caretaker?

Unblocking bin chutes Home safety visits Accompanied viewings
Block cleaning Clearing spillages Meter readings
Assistance with bulk rubbish removal Supporting emergency services Reporting fly-tipping
Contractor access Intercom assistance Re-lamping
Litter picking Repairs reporting  
What can I expect from the 24/7 Caretakers?

The 24/7 team work closely with the Enquiry Centre, providing an immediate response to incidents citywide. In addition to the above the team can help with:

  • Low level ASB
  • Asking unwanted visitors to leave
  • Safety and security inspections
  • Gulley cleaning