Housing Services Offices

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Our offices provide you with a local point of contact. Click below to find out how to contact our Housing Service Hubs, Housing Solutions Team and Head Office:

  • Housing Solutions Team
    By telephone:

      • For general enquiries telephone: 0191 278 8600 (you can also reach health assessment officers through this number)
     


      • To make bid for a property telephone our automated number: 0300 7777 245


     
      • You can also text your bids to: 0753 740 4367


      By e-mail: tyneandwearhomes@yhn.org.uk

    Website: Tyne and Wear Homes

  • YHN Housing Services @ Outer West
    In person:
    YHN Housing Services @ Outer West
    Outer West Customer Service Centre,
    West Denton Way,
    Newcastle,
    NE5 2QZ

    by telephone: 0191 277 7940

    by e-mail: outerwest@yhn.org.uk

    This office is open:

    Monday to Friday 8.30am – 4.30pm
    Wednesday 8.30am – 3.00pm


    If you call this office between 4.30pm and 9pm weekdays or Saturday between 9am and 2pm your call will be answered by our out of hours contact centre.

  • YHN Housing Services @ West End

    In person:
    YHN Housing Services @ West End
    West End Customer Service Centre,
    Condercum Road,
    Benwell,
    Newcastle upon Tyne
    NE4 9JH

    by telephone: 0191 277 1484

    by e-mail: westend@yhn.org.uk

    This office is open:

    Monday to Friday8.30am – 4.30pm
    Wednesday8.30am – 3.00pm


    If you call this office between 4.30pm and 9pm weekdays or Saturday between 9am and 2pm your call will be answered by our out of hours contact centre.

  • YHN Housing Services @ Kenton
    In person:
    YHN Housing Services @ Kenton
    The Kenton Centre,
    Hillsview Avenue,
    North Kenton,
    NE3 3QJ

    by telephone: 0191 277 4360

    by e-mail: northkenton@yhn.org.uk

    This office is open:

    Monday to Friday 8.30am – 4.30pm


    If you call this office between 4.30pm and 9pm weekdays or Saturday between 9am and 2pm your call will be answered by our out of hours contact centre.

  • YHN Housing Services @ East End
    In person:
    YHN Housing Services @ East End
    83-85 Shields Road
    Byker
    NE6 1DL

    by telephone: 0191 278 1566

    by e-mail: eastend@yhn.org.uk

    This office is open:

    Monday to Friday 8.30am – 4.30pm
    Wednesday 8.30am – 3.00pm


    If you call this office between 4.30pm and 9pm weekdays or Saturday between 9am and 2pm your call will be answered by our out of hours contact centre.

  • YHN Housing Services @ Walker
    In person:
    YHN Housing Services @ Walker
    Walker Centre,
    Church Walk,
    Walker,
    Newcastle upon Tyne,
    NE6 3BS.

    by telephone: 0191 278 8455

    by e-mail: walker@yhn.org.uk

    This office is open:

    Monday to Friday 8.30am – 4.30pm
    Wednesday 8.30am – 3.00pm


    If you call this office between 4.30pm and 9pm weekdays or Saturday between 9am and 2pm your call will be answered by our out of hours contact centre.

  • Head Office

    In person:
    YHN House
    Benton Park Road
    Newcastle upon Tyne
    NE7 7LX

    by telephone: 0191 278 8600

    by e-mail: yhn@yhn.org.uk

    This office is open:

    Monday to Friday 8.30am – 5.00pm

  • City Library & Community Hub

    In person:
    Charles Avison Building
    33 New Bridge Street West
    Newcastle upon Tyne
    NE1 8AX


    For specific support, we will also be holding specialist drop in sessions for customers:

    Monday1pm - 3pm
    Housing Solutions (support with housing applications)
    Tuesday10am - 12pm
    Housing Solutions (support with housing applications)
    Wednesday10am - 12pm
    Housing Services (support with your home and the area you live)
    Thursday1pm -3pm
    Support and Progression (welfare, benefit and debt advice)
    Friday10am -12pm
    Income Advice and Collection (support with rent account queries)

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