Our offices provide you with a local point of contact.
Click below to find out how to contact our Housing Service Hubs, Housing Solutions Team and Head Office:
COVID-19 UPDATE: Please note that currently all of our offices are closed to the public. You can contact us by calling 0191 278 8600 or emailing yhn@yhn.org.uk. Please send all post to our Head Office address rather than our Housing Services Hubs/offices.
For the latest customer information on Coronavirus (COVID-19) click here. We are currently experiencing high call volume.
To help keep our lines free for emergencies, please get in touch using our contact us form
Housing Services Offices
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Housing Solutions Team
By telephone:-
- For general enquiries telephone: 0191 278 8600 (you can also reach health assessment officers through this number)
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- To make bid for a property telephone our automated number: 0300 7777 245
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- You can also text your bids to: 0753 740 4367
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YHN Housing Services @ Outer West
In person:
YHN Housing Services @ Outer West
Outer West Customer Service Centre,
West Denton Way,
Newcastle,
NE5 2QZ
by telephone: 0191 277 7940
by e-mail: outerwest@yhn.org.uk
This office is open:
Monday to Friday 8.30am – 4.30pm Wednesday 8.30am – 3.00pm
If you call this office between 4.30pm and 9pm weekdays or Saturday between 9am and 2pm your call will be answered by our out of hours contact centre. -
YHN Housing Services @ West End
In person:
YHN Housing Services @ West End
West End Customer Service Centre,
Condercum Road,
Benwell,
Newcastle upon Tyne
NE4 9JH
by telephone: 0191 277 1484
by e-mail: westend@yhn.org.uk
This office is open:Monday to Friday 8.30am – 4.30pm Wednesday 8.30am – 3.00pm
If you call this office between 4.30pm and 9pm weekdays or Saturday between 9am and 2pm your call will be answered by our out of hours contact centre. -
YHN Housing Services @ Kenton
In person:
YHN Housing Services @ Kenton
The Kenton Centre,
Hillsview Avenue,
North Kenton,
NE3 3QJ
by telephone: 0191 277 4360
by e-mail: northkenton@yhn.org.uk
This office is open:
Monday to Friday 8.30am – 4.30pm
If you call this office between 4.30pm and 9pm weekdays or Saturday between 9am and 2pm your call will be answered by our out of hours contact centre. -
YHN Housing Services @ East End
In person:
YHN Housing Services @ East End
83-85 Shields Road
Byker
NE6 1DL
by telephone: 0191 278 1566
by e-mail: eastend@yhn.org.uk
This office is open:
Monday to Friday 8.30am – 4.30pm Wednesday 8.30am – 3.00pm
If you call this office between 4.30pm and 9pm weekdays or Saturday between 9am and 2pm your call will be answered by our out of hours contact centre. -
YHN Housing Services @ Walker
In person:
YHN Housing Services @ Walker
Walker Centre,
Church Walk,
Walker,
Newcastle upon Tyne,
NE6 3BS.
by telephone: 0191 278 8455
by e-mail: walker@yhn.org.uk
This office is open:
Monday to Friday 8.30am – 4.30pm Wednesday 8.30am – 3.00pm
If you call this office between 4.30pm and 9pm weekdays or Saturday between 9am and 2pm your call will be answered by our out of hours contact centre. -
Head Office
In person:
YHN House
Benton Park Road
Newcastle upon Tyne
NE7 7LXby telephone: 0191 278 8600
by e-mail: yhn@yhn.org.uk
This office is open:
Monday to Friday 8.30am – 5.00pm -
City Library & Community Hub
In person:
Charles Avison Building
33 New Bridge Street West
Newcastle upon Tyne
NE1 8AX
For specific support, we will also be holding specialist drop in sessions for customers:Monday 1pm - 3pm Housing Solutions (support with housing applications) Tuesday 10am - 12pm Housing Solutions (support with housing applications) Wednesday 10am - 12pm Housing Services (support with your home and the area you live) Thursday 1pm -3pm Support and Progression (welfare, benefit and debt advice) Friday 10am -12pm Income Advice and Collection (support with rent account queries)