Housing Services Offices

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Our offices provide you with a local point of contact.

Our Housing Service Hub provide three specialist functions (Housing Options, Tenancy & Estate Management and Income) that provide a number of Housing services.

Housing options gives more choice about where you want to live. In the past the Council or Housing Association would make an offer of accommodation when your turn had been reached in an area of your choice. Now you will have the chance to express an interest in a property which is suitable for your needs when it becomes available.

Tenancy & estates are responsible for managing council homes on behalf of Newcastle City Council. When you become a tenant of Newcastle City Council, we will help you to manage your tenancy.

Click below to find out how to contact our Housing Service Hubs, Housing Options Centre and Head Office:

  • Housing Options Centre
    In person:

    Newcastle City Library
    Level one
    Charles Avison Building
    33 New Bridge Street West
    Newcastle upon Tyne
    NE1 8AX

    By telephone:
    • For general enquiries telephone: 0191 278 8600

    • To make bid for a property telephone our automated number: 0300 7777 245

    • You can also text your bids to: 0753 740 4367

    By e-mail: tyneandwearhomes@yhn.org.uk

    This office is open: 10am-4.30pm Monday - Friday

    Website: Tyne and Wear Homes

  • YHN Housing Services @ Outer West
    In person:
    YHN Housing Services @ Outer West
    Outer West Customer Service Centre,
    West Denton Way,
    Newcastle,
    NE5 2QZ

    by telephone: 0191 277 7940

    by e-mail: outerwest@yhn.org.uk

    This office is open:
    Monday to Friday 8.30am – 4.30pm
    Wednesday 8.30am – 3.00pm


    If you call this office between 4.30pm and 9pm weekdays or Saturday between 9am and 2pm your call will be answered by our out of hours contact centre.

  • YHN Housing Services @ West End

    In person:
    YHN Housing Services @ West End
    West End Customer Service Centre,
    Condercum Road,
    Benwell,
    Newcastle upon Tyne
    NE4 9JH

    by telephone: 0191 277 1484

    by e-mail: westend@yhn.org.uk

    This office is open:

    Monday to Friday8.30am – 4.30pm
    Wednesday8.30am – 3.00pm


    If you call this office between 4.30pm and 9pm weekdays or Saturday between 9am and 2pm your call will be answered by our out of hours contact centre.

  • YHN Housing Services @ Kenton
    In person:
    YHN Housing Services @ Kenton
    The Kenton Centre,
    Hillsview Avenue,
    North Kenton,
    NE3 3QJ

    by telephone: 0191 277 4360

    by e-mail: northkenton@yhn.org.uk

    This office is open:
    Monday to Friday 8.30am – 4.30pm
    Wednesday 8.30am – 3.00pm


    If you call this office between 4.30pm and 9pm weekdays or Saturday between 9am and 2pm your call will be answered by our out of hours contact centre.

  • YHN Housing Services @ East End
    In person:
    YHN Housing Services @ East End
    83-85 Shields Road
    Byker
    NE6 1DL

    Please note, from Monday April 29th 2019 YHN’s office on Shields Road, Byker, will be temporarily relocating to East End Library and Community Hub. The new location is just a short walk from our existing office on the opposite side of Shields Road and can be found at:

    East End Library and Pool
    Hadrian Square
    Byker
    Newcastle upon Tyne
    NE6 1AL

    All other details remain the same.

    by telephone: 0191 278 1566

    by e-mail: eastend@yhn.org.uk

    This office is open:
    Monday to Friday 8.30am – 4.30pm
    Wednesday 8.30am – 3.00pm


    If you call this office between 4.30pm and 9pm weekdays or Saturday between 9am and 2pm your call will be answered by our out of hours contact centre.

  • YHN Housing Services @ Walker
    In person:
    YHN Housing Services @ Walker
    Walker Centre,
    Church Walk,
    Walker,
    Newcastle upon Tyne,
    NE6 3BS.

    by telephone: 0191 278 8455

    by e-mail: walker@yhn.org.uk

    This office is open:
    Monday to Friday 8.30am – 4.30pm
    Wednesday 8.30am – 3.00pm

  • Head Office

    In person:
    YHN House
    Benton Park Road
    Newcastle upon Tyne
    NE7 7LX

    by telephone: 0191 278 8600

    by e-mail: yhn@yhn.org.uk

    This office is open:

    Monday to Friday 8.30am – 5.00pm

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