For the latest customer information on Coronavirus (COVID-19) click here. We are currently experiencing high call volume.
To help keep our lines free for emergencies, please get in touch using our contact us form

Our offices provide you with a local point of contact.

Click below to find out how to contact our Housing Service Hubs, Housing Solutions Team and Head Office:

COVID-19 UPDATE: Please note that currently all of our offices are closed to the public but you can contact us using the hub email address. Please send all post to our Head Office address rather than our Housing Services Hubs/offices.
  • Housing Solutions Team

    By telephone:

      • For general enquiries telephone: 0191 278 8600 (you can also reach health assessment officers through this number)
     


      • To make bid for a property telephone our automated number: 0300 7777 245


     
      • You can also text your bids to: 0753 740 4367


      By e-mail: tyneandwearhomes@yhn.org.uk

    Website: Tyne and Wear Homes
  • YHN Housing Services @ Outer West

    In person:
    YHN Housing Services @ Outer West
    Outer West Customer Service Centre,
    West Denton Way,
    Newcastle,
    NE5 2QZ

    by telephone: 0191 277 7940

    by e-mail: outerwest@yhn.org.uk

    This office is open:

    Monday to Friday 8.30am – 4.30pm
    Wednesday 8.30am – 3.00pm


    If you call this office between 4.30pm and 9pm weekdays or Saturday between 9am and 2pm your call will be answered by our out of hours contact centre.
  • YHN Housing Services @ West End

    In person:
    YHN Housing Services @ West End
    West End Customer Service Centre,
    Condercum Road,
    Benwell,
    Newcastle upon Tyne
    NE4 9JH

    by telephone: 0191 277 1484

    by e-mail: westend@yhn.org.uk

    This office is open:

    Monday to Friday8.30am – 4.30pm
    Wednesday8.30am – 3.00pm


    If you call this office between 4.30pm and 9pm weekdays or Saturday between 9am and 2pm your call will be answered by our out of hours contact centre.

  • YHN Housing Services @ Kenton

    In person:
    YHN Housing Services @ Kenton
    The Kenton Centre,
    Hillsview Avenue,
    North Kenton,
    NE3 3QJ

    by telephone: 0191 277 4360

    by e-mail: northkenton@yhn.org.uk

    This office is open:

    Monday to Friday 8.30am – 4.30pm


    If you call this office between 4.30pm and 9pm weekdays or Saturday between 9am and 2pm your call will be answered by our out of hours contact centre.
  • YHN Housing Services @ East End

    In person:
    YHN Housing Services @ East End
    83-85 Shields Road
    Byker
    NE6 1DL

    by telephone: 0191 278 1566

    by e-mail: eastend@yhn.org.uk

    This office is open:

    Monday to Friday 8.30am – 4.30pm
    Wednesday 8.30am – 3.00pm


    If you call this office between 4.30pm and 9pm weekdays or Saturday between 9am and 2pm your call will be answered by our out of hours contact centre.
  • YHN Housing Services @ Walker

    In person:
    YHN Housing Services @ Walker
    Walker Centre,
    Church Walk,
    Walker,
    Newcastle upon Tyne,
    NE6 3BS.

    by telephone: 0191 278 8455

    by e-mail: walker@yhn.org.uk

    This office is open:

    Monday to Friday 8.30am – 4.30pm
    Wednesday 8.30am – 3.00pm


    If you call this office between 4.30pm and 9pm weekdays or Saturday between 9am and 2pm your call will be answered by our out of hours contact centre.
  • Head Office

    In person:
    YHN House
    Benton Park Road
    Newcastle upon Tyne
    NE7 7LX

    by telephone: 0191 278 8600

    by e-mailyhn@yhn.org.uk

    This office is open:

    Monday to Friday 8.30am – 5.00pm
  • City Library & Community Hub

    In person:
    Charles Avison Building
    33 New Bridge Street West
    Newcastle upon Tyne
    NE1 8AX


    For specific support, we will also be holding specialist drop in sessions for customers:

    Monday1pm - 3pm
    Housing Solutions (support with housing applications)
    Tuesday10am - 12pm
    Housing Solutions (support with housing applications)
    Wednesday10am - 12pm
    Housing Services (support with your home and the area you live)
    Thursday1pm -3pm
    Support and Progression (welfare, benefit and debt advice)
    Friday10am -12pm
    Income Advice and Collection (support with rent account queries)