Our offices provide you with a local point of contact.
Click below to find out how to contact our Housing Service Hubs, Housing Solutions Team and Head Office:
COVID-19 UPDATE: Please note that currently all of our offices are closed to the public but you can contact us using the hub email address. Please send all post to our Head Office address rather than our Housing Services Hubs/offices.
For the latest customer information on Coronavirus (COVID-19) click here. We are currently experiencing high call volume.
To help keep our lines free for emergencies, please get in touch using our contact us form
Housing Services Offices
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Housing Solutions Team
By telephone:-
- For general enquiries telephone: 0191 278 8600 (you can also reach health assessment officers through this number)
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- To make bid for a property telephone our automated number: 0300 7777 245
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- You can also text your bids to: 0753 740 4367
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YHN Housing Services @ Outer West
In person:
YHN Housing Services @ Outer West
Outer West Customer Service Centre,
West Denton Way,
Newcastle,
NE5 2QZ
by telephone: 0191 277 7940
by e-mail: outerwest@yhn.org.uk
This office is open:
Monday to Friday 8.30am – 4.30pm Wednesday 8.30am – 3.00pm
If you call this office between 4.30pm and 9pm weekdays or Saturday between 9am and 2pm your call will be answered by our out of hours contact centre. -
YHN Housing Services @ West End
In person:
YHN Housing Services @ West End
West End Customer Service Centre,
Condercum Road,
Benwell,
Newcastle upon Tyne
NE4 9JH
by telephone: 0191 277 1484
by e-mail: westend@yhn.org.uk
This office is open:Monday to Friday 8.30am – 4.30pm Wednesday 8.30am – 3.00pm
If you call this office between 4.30pm and 9pm weekdays or Saturday between 9am and 2pm your call will be answered by our out of hours contact centre. -
YHN Housing Services @ Kenton
In person:
YHN Housing Services @ Kenton
The Kenton Centre,
Hillsview Avenue,
North Kenton,
NE3 3QJ
by telephone: 0191 277 4360
by e-mail: northkenton@yhn.org.uk
This office is open:
Monday to Friday 8.30am – 4.30pm
If you call this office between 4.30pm and 9pm weekdays or Saturday between 9am and 2pm your call will be answered by our out of hours contact centre. -
YHN Housing Services @ East End
In person:
YHN Housing Services @ East End
83-85 Shields Road
Byker
NE6 1DL
by telephone: 0191 278 1566
by e-mail: eastend@yhn.org.uk
This office is open:
Monday to Friday 8.30am – 4.30pm Wednesday 8.30am – 3.00pm
If you call this office between 4.30pm and 9pm weekdays or Saturday between 9am and 2pm your call will be answered by our out of hours contact centre. -
YHN Housing Services @ Walker
In person:
YHN Housing Services @ Walker
Walker Centre,
Church Walk,
Walker,
Newcastle upon Tyne,
NE6 3BS.
by telephone: 0191 278 8455
by e-mail: walker@yhn.org.uk
This office is open:
Monday to Friday 8.30am – 4.30pm Wednesday 8.30am – 3.00pm
If you call this office between 4.30pm and 9pm weekdays or Saturday between 9am and 2pm your call will be answered by our out of hours contact centre. -
Head Office
In person:
YHN House
Benton Park Road
Newcastle upon Tyne
NE7 7LXby telephone: 0191 278 8600
by e-mail: yhn@yhn.org.uk
This office is open:
Monday to Friday 8.30am – 5.00pm -
City Library & Community Hub
In person:
Charles Avison Building
33 New Bridge Street West
Newcastle upon Tyne
NE1 8AX
For specific support, we will also be holding specialist drop in sessions for customers:Monday 1pm - 3pm Housing Solutions (support with housing applications) Tuesday 10am - 12pm Housing Solutions (support with housing applications) Wednesday 10am - 12pm Housing Services (support with your home and the area you live) Thursday 1pm -3pm Support and Progression (welfare, benefit and debt advice) Friday 10am -12pm Income Advice and Collection (support with rent account queries)