At Your Homes Newcastle (YHN), we aim to give an excellent service but we do recognise that sometimes things go wrong. When this happens we will try to put things right and continually improve our service. We aim to put things right straight away and resolve your complaint informally at first point of contact. In order to tell us about your complaint you can contact us online here
, on any of our contact numbers (link to the contact us page with the numbers on) or at any of our offices. This document
includes a flow chart that demonstrates every stage of the complaints process.