At Your Homes Newcastle (YHN), we aim to give an excellent service but we do recognise that sometimes things go wrong. When this happens we will try to put things right and continually improve our service. We aim to put things right straight away and resolve your complaint informally at first point of contact.
We are working hard to make sure we deal with complaints in the best way possible and to make sure we learn from complaints and make changes to our services where needed. We are currently looking at all of our policies around complaints to help us do this – look out for more information about this coming soon.
In order to tell us about your complaint you can contact us online here
or via any of our contact numbers or offices
Here’s a flow chart
that demonstrates every stage of the complaints process and you can read our complaints policy here
Click here to read an overview of our Complaints Handling Code self-assessment