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  • What is a Service Charge?

    Service charges are your share of the cost of services provided by us to your block and grounds.
  • What does my Service Charge Cover?

    The following is a list of the service charges on your invoice:

    - Grounds Maintenance

    - Cleaning

    - Common Area Repairs

    - Access Controls

    - Health and Safety Checks

    - Lift Costs

    - Water LL Supply

    - Communal Electricity

    - Block Insurance

    - YHN Management Fee

    - NCC Management Fee

    - Audit and Accountancy Fees

    - Renewals

    - Car Park

  • How are my charges calculated?

    The costs are calculated based upon the due proportions written in each lease.
  • When do I need to pay my Service Charge?

    The service charge runs from 1 January to 31 December each year. Your lease states that your estimated service charge invoice is payable in quarterly instalments, however our income team will allow you to pay monthly if you prefer. Your estimated service charge covers what we think your share of the cost of services will be. After the end of each year, we work out your share of the actual costs and compare the difference between the estimated charge and the actual charge. Once this has been done your account is adjusted to show the difference between what we estimated we would spend and what we have actually spent and an actual invoice will be issued in June. The table below shows when your invoices will be issued:
    2017 2018 2019 2020
    Q1 – January Q2 – April Q3 – July Q4 – October Estimated invoice 2017 Estimated invoice 2018 Estimated invoice 2019 Estimated invoice 2020
    June Actual invoice 2016 Actual invoice 2017 Actual invoice 2018 Actual invoice 2019
  • Can I view my Service Charge Account online?

    Yes you can register to view your service charge account online. The link below will take you to the log in page. You will need to register as a first time user before you are able to view your account details. View your service charge online here
  • I have recently moved into this property - why have I been sent a service charge bill for a period when I did not live there?

    If the previous leaseholder did not settle the outstanding service charges the debt stays with the property, this means you are now responsible for these costs. Your solicitor should have advised you of any outstanding service charges before completion of your purchase.
  • What do I do if I have a query or dispute with my invoice?

    If you have a question about your invoice please contact us. We aim to resolve queries within 10 working days.
  • What happens if my account is in credit?

    Any credit will stay on your account. If you have arrears on other YHN invoices it will be offset against any outstanding amount otherwise it will be offset against your next estimated invoice when it is issued the following year.
  • How is the actual Service Charge calculated?

    The service charges are worked out by our finance team once the accounts have been finalised after the end of each year. We compare the estimated cost to the actual cost and will adjust your service charge accordingly.

    Actual service charge invoices showing a credit or debit will be issued by the end of June each year. If you disagree with part of your service charge, you must tell us and pay the part of the charges that you agree with while your complaint is being investigated. If you have any questions about the quality or standard of the services to your block please tell us.
  • Why do I pay an estimate?

    We have to charge an estimate because we do not know in advance how much the cost of providing the services will be. Some charges are difficult to predict because we do not know what will be required within the block over the course of the year.

    If the estimated charge was more than the actual charge, we will put a credit on your service charge account for the difference. If the estimated charge is less than the actual charge, we will put a debit on your account and you will be required to pay the difference.
  • What will happen if i don't pay?

    If your invoice is not paid on time recovery action will be taken. If you are struggling with debts please tell us. It is important not to ignore the situation as non-payment is taken seriously and could result in Court Judgments against you.
  • How long do you allow me to pay?

    You need to pay within 10 working days of issue of your invoice.
  • How can I pay my invoices?

    Your service charge invoices are due in quarterly installments, however if you would prefer to pay monthly please speak to our income team to discuss this. Our ways to pay are available here Paying your invoices