Tenant Satisfaction Measures - Management Information Measures
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Homes that do not meet the Decent Homes Standard
The Decent Homes standard is a minimum standard below which no social housing should fall below. YHN’s target is to have 0% of properties that do not meet the standard.
Between 2.52% and 2.95% of the properties that YHN manages did not meet the Decent Homes Standard in 23/24 to date.
In February 2024, 97.05% of homes met the Decent Homes Standard.
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Repairs completed within target timescale (non-emergency)
YHN has a target of 90% for non-emergency repairs to be completed within timescale.
YHN achieved this target in October 2024.
The other months of 23/24 to date have ranged between 83.28% and 89.8% of non-emergency repairs being completed within timescale.
In February, 87.20% of non-emergency repairs were completed within timescale.
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Repairs completed within target timescale (emergency)
YHN has a target of 95% for emergency repairs to be completed within timescale.
In 23/24 to date, the actual performance has ranged between 89.38% to 93.60%.
In February, 89.54% of emergency repairs were completed within timescale.
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Gas Safety Checks
YHN has a target of 100% for valid safety certificates in properties with gas.
This target of 100% has been achieved in quarter 3 (October to December).
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Fire Safety Checks
YHN has a target of 100% for fire checks/fire risk assessments.
This has been consistently achieved in each quarter of 23/24 to date.
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Asbestos Safety Checks
YHN has a target of 100% for asbestos inspections.
This has been consistently achieved in each quarter of 23/24 to date.
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Water Safety Checks
YHN has a target of 100% for water safety checks.
This has been consistently achieved in each quarter of 23/24 to date.
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Lift Safety Checks
YHN has a target of 100% for lift safety checks.
Up to February, this target has been achieved in 6 of the 11 months of 23/24 to date.
In February, the target of 100% lift safety checks was achieved.
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Electrical Testing
YHN has a target of 100% for electrical testing.
In 23/24 to date, electrical testing has ranged from 79.74% in quarter 3 (October to December) to 80.97% in quarter 2 (July to September).
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Complaints relative to the size of the landlord – Stage 1
In 23/24 to date, YHN has received 425 stage 1 formal complaints.
This equates to 17.27 stage 1 formal complaints per 1000 properties.
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Complaints relative to the size of the landlord – Stage 2
In 23/24 to date, YHN has received 95 stage 2 complaints.
This equates to 3.86 stage 2 complaints per 1000 properties.
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Complaints responded to within Complaint Handling Code timescales - Stage 1
YHN has a target of 100% for responding to stage 1 complaints within the Complaint Handling Code timescale.
YHN has responded to between 46.15% and 66.76% of stage 1 complaints within this timescale to date in 23/24.
In February, 65.59% of stage 1 complaints were responded to within the Complaint Handling Code timescale.
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Complaints responded to within Complaint Handling Code timescales - Stage 2
YHN has a target of 100% for responding to stage 2 complaints within the Complaint Handling Code timescale.
YHN has responded to between 53.85% and 65.15% of stage 2 complaints within this timescale to date in 23/24.
In February, 60.46% of stage 2 complaints were responded to within the Complaint Handling Code timescale.
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Anti-social behaviour (ASB) cases relative to the size of the landlord (all)
To date in 23/24, YHN has handled 3425 cases of anti-social behaviour (ASB).
This equates to 139.17 ASB cases per 1000 properties.
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Anti-social behaviour (ASB) cases relative to the size of the landlord (hate related)
To date in 23/24, YHN has handled 23 cases of hate related anti-social behaviour (ASB).
This equates to 0.93 hate related ASB cases per 1000 properties.
