Water hygiene

Homes are considered to be at very low risk of water borne problems such as legionella bacteria, but there are some easy ways to reduce that risk even further:

• Legionella bacteria can’t grow in water below 20C, so it is important that your cold-water supply is kept cold. If the cold water coming through your taps is warm please report it to us.
• Do not reduce hot water temperature from the pre-set level (keeping hot water between 50-60C will kill any bacteria. If you experience a sudden drop in hot water temperature please report it to us.
• Make sure that taps and showers are regularly cleaned and kept free of debris and scale.
• When returning from extended periods away from the home, make sure that all taps are run for several minutes.
• If you notice debris or discolouration coming through the taps and showers please report this to us.
• Any appliances you buy that are connected to the water supply must comply with water regulations