Ways to pay

Ways to pay

We offer a number of different payment methods to help make it as easy and convenient as possible for you to make a payment:

Direct debit

You can set up a Direct Debit over the telephone by calling 0191 278 8600 or you can request a Direct Debit mandate from your local Community Hub.

ways to pay your bill - payment methods

Online payment

It’s quick and easy to pay your rent or service charges online. You will need:

  • Your credit or debit card (we do not accept American Express, JCB or Diners Club cards)
  • Your reference number or invoice

The cardholder must be present during the transaction

Universal Credit

If you are entitled to receive Universal Credit then you can apply to have your rent payments made directly to us.

For more information or help, please get in touch  You can also call our Financial Inclusion team on 0191 278 8600.

Internet banking

If you would like to pay using your own internet banking service, our Bank details are:

Branch: Lloyds Bank Plc, Newcastle upon Tyne
Sort Code: 30-93-71
Account Number: 63352060
Account Name: Newcastle City Council Account

Please quote your 11 digit reference number to make sure your payment is allocated to your account and avoid the possibility of a reminder.

Post Office or PayPoint

You can still pay your YHN rent and service charges in person at any Post Office or PayPoint outlet. To do this you need:

  • A swipe card or
  • The barcode on your letter or ticket.

To request a new or replacement swipe card, contact our Income team on 0191 278 8600 or use our online form.

Over the phone

Payments can be made by calling 0191 278 7878. Please follow the telephone instructions below:

  • Step 1: When prompted say ‘payments’
  • Step 2: When prompted say the type of payment you wish to make e.g. 'rent' and continue to follow the payment instructions.

You must ensure that you have your 11 digit reference number and a valid debit or credit card.

Your nearest YHN Housing Services office can confirm your 11 digit reference number.

Please note: We do not accept American Express, JCB or Diners Club cards.

By post

Cheque’s should be made payable to ‘Newcastle City Council’ and mailed to:

Your Homes Newcastle Income Team

Benton Park Road

Newcastle upon Tyne

NE7 7LX

Please remember to write your payment reference number and address on the back of the cheque and what the payment is for, for example 'Rent'.

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