29 November 2021

Storm update

Storm update

16/02/22

There is currently an Amber weather warning in place in the region bringing a period of very strong and disruptive winds.

The safety of our customers is very important to us during this period of disruption, and our teams are on hand to address any serious damage so everyone is safe in their homes.

We may experience a higher volume of calls due to this so please bear with us.

To report an emergency repair please call 0191 278 7878.

For any non-urgent repairs please log onto our ‘My Account’ portal https://myportal.newcastle.gov.uk/

We’re expecting the Met Office weather warning to remain in place until Friday so there may be certain repairs that we can’t do until the weather improves but we are working hard to make sure we get to you as soon as we can.

Thank you for your patience throughout this unpredictable time. Stay safe and remember to check on family or friends to make sure they are safe.

1/12/21

We’ve been working across the city throughout the weekend to deal with the aftermath of Storm Arwen and keep our customers safe. We have set up a specialist response team to deal with the damage and our teams are out and about in estates talking to customers and identifying damage.

Due to circumstances beyond our control our Contact Centre is experiencing high call volumes and we’ve seen a 74% increase in calls over the weekend. We appreciate your patience at this time as our wait times are longer than usual.

If you are calling about storm damage that you have already reported, please be assured that we will have received it, prioritised it and are working through the list as quickly as possible.

We'd like to thank our staff for working tirelessly to repair damage in such difficult conditions and our customers for their continued patience.

For the latest updates, visit our Facebook page.

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We’ve been working across the city throughout the weekend to deal with the aftermath of Storm Arwen and keep our customers safe.

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