29 November 2021

Guides and advice

Storm Arwen update

Storm Arwen update

We’ve been working across the city throughout the weekend to deal with the aftermath of Storm Arwen and keep our customers safe. We have set up a specialist response team to deal with the damage and our teams are out and about in estates talking to customers and identifying damage.

Due to circumstances beyond our control our Contact Centre is experiencing high call volumes and we’ve seen a 74% increase in calls over the weekend. We appreciate your patience at this time as our wait times are longer than usual.

If you are calling about storm damage that you have already reported, please be assured that we will have received it, prioritised it and are working through the list as quickly as possible

We'd like to thank our staff for working tirelessly to repair damage in such difficult conditions and our customers for their continued patience.

 

For the latest updates, visit our Facebook page.

 

We’ve been working across the city throughout the weekend to deal with the aftermath of Storm Arwen and keep our customers safe.

Is this page useful?
Is this page useful?