11 May 2021


Our new website is here!

Our new website is here!

Our website has had a massive makeover and we're excited to share it with you!

We’ve consulted with lots of our customers to make our new website much easier to not only access our information, but also keep track of lots of other things connected to being a customer of YHN’s too.

Everything is fully accessible on all devices, so it doesn’t matter if you’re looking at it on a PC or a phone; it’ll still be easy to use.

A screenshot of the 'my account' homepage

Introducing 'my account'

The cherry on top of our new site, is the “my account” section, which brings together tonnes of different things relating to living in one of our homes. From logging non-emergency repairs to finding your housing officer and from checking your rent account to filling out a form for support, it’s all available at the touch of a button.

And, what’s more, you can also access lots of Newcastle City Council services that aren’t usually delivered by YHN – so you can find out more about your Council Tax payments, or check on any benefits you receive as well as reporting fly tipping or viewing details of your local Councillors. Our new site has all of the useful features you’re used to from our old one, but they’ve been tweaked to make them easier to use.

If you happen to work for YHN or the council, you can even access your work stuff there too – you’ll be able to see your payslips and P60s as well as update your contact details and things like that.

It’s all in one place, and so easy to find, which is exactly what you told us you wanted.


We’re definitely open to feedback if you’d like to suggest changes though, so please drop us a line to communicationsteam@yhn.org.uk if you think we can improve the site even more.

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