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Welfare calls to clinically vulnerable customers

November 26th, 2020

From today we will be making welfare calls to all of our customers who have been identified as clinically vulnerable according to Government guidelines. The call will let you know about the support that is available to help you at this challenging time. You will be able to select if you need any support service […]

Online rents portal maintenance

November 25th, 2020

Online rents portal unavailable this weekend Your online rent statement portal will be unavailable from 5pm on Friday 27 November 2020 until 8am on Monday 30 November 2020 while we carry out some essential maintenance work. Apologies for any inconvenience this may cause.

Impact of Covid-19 on our Contact Centre

November 16th, 2020

We are sorry to report that it’s likely that customers calling our Contact Centre will receive higher than usual waiting times at the moment. This is due to a number of staff affected by covid-19. We already have some staff members working from home and we are doing everything we can to set more up […]

The YHN Community Spirit Fund is back!

November 9th, 2020

£2,500 community funding available for Covid-19 relief efforts We’re back with another round of funding to help local projects and organisations respond to the impact of Covid-19. With the second national lockdown here, we know that there are many in need of a helping hand. We’ve developed this fund to be flexible towards the needs […]

Families asked to think twice before buying fireworks or building bonfires

October 27th, 2020

Fireworks loving families are being warned not to buy fireworks off the internet ahead of a bonfire night with few, if any, organised displays. As November 5 approaches trading standards officers and police have seen an increase in adverts for rockets, Roman candles, sparklers and other pyrotechnics on websites like Facebook and Gumtree. Cllr John-Paul […]

YHN works with Brambledown Landscapes to support for Benwell lunch club

October 27th, 2020

Vulnerable residents benefit from improved access to free lunch club thanks to partnership between Your Homes Newcastle and Brambledown Landscapes. Broadmead Way Lunch Club, which is ran by volunteers at Broadmead Way Community Church, has been providing free lunches on a Monday for 18 months. Offering a menu of soups and salads to local residents, […]

Safe ways to celebrate bonfire night at home

October 26th, 2020

With organised firework and bonfire night displays cancelled due to Covid-19, bonfire night is going to be very different for everyone this year – but there are still plenty ways to bring sparkle to your celebrations. A good reason to avoid having your own fireworks display or bonfire at home is because of the safety […]

Interested in Warehousing or Manufacturing jobs?

October 20th, 2020

Why not enrol onto our Employment training programme that is being jointly run by FareShare North East and Gateshead College? The programme is approximately 6 weeks long with an induction session before the programme starts and a job search day/week at the end of the course. All training will be held at FareShare North East, […]

Launching our Think Big customer consultation

October 7th, 2020

We know that understanding our customers is important in helping us deliver high quality customer services. That’s why we’re excited to announce the launch of our new Think Big consultation! What is Think Big? Think Big is all about you – we want your experiences and your views as a Your Homes Newcastle (YHN) customer […]

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