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Prime Minister’s Points of Light Award for YHN Customer Service Committee member

January 20th, 2021

Your Homes Newcastle (YHN) Customer Service Committee member Zara St Clair has been honoured with a Prime Minister’s Points of Light award, created to recognise inspirational volunteers who are making a change in their community. Zara was commended for her community work in the Chapel Denton and Westerhope area during the pandemic, leading a team […]

Homes & People newsletter January 2021

January 19th, 2021

The brand new issue of our newsletter is available to read online now. This issue rounds up the latest information on our services, introduces the new look of our Repairs Service and features news from the community projects that we supported with the YHN Community Spirit Fund. Click to read here To request a copy […]

Telephone lines temporarily down for essential maintenance

January 15th, 2021

Due to essential maintenance, our phone lines will be temporarily down on Friday 15 January 2021 from 3:30pm to 4:30pm. We apologise for any inconvenience this may cause. If you wish to contact us during this time then please email

Winter Windowland

December 23rd, 2020

Pendower Estate residents create own “Winter Windowland” with festive decorations in their homes thanks to support from Your Homes Newcastle. The Pendower Good Neighbour Project, based on the Pendower Estate in the west end of Newcastle, works to improve the lives of local people and to make the estate a great place to live. This […]

Focus group for disabled adaptations service

December 22nd, 2020

YHN are supporting an online focus group about the disabled adaptations service and we are looking for customer who are interested to take part. When – Wednesday 6 January 2021 from 9:30 to 12 noon and 2:30 to 5pm It is really important for Newcastle City Council to seek the views of residents. The focus […]

Christmas opening hours

December 22nd, 2020

We close for Christmas at 5.00pm on Wednesday 23 December and will reopen at 8:30am on Monday 4 January 2021. For urgent enquiries during the Christmas holidays, you can contact us on 0191 278 8600. We would like to wish you & your family a very Happy Christmas & New Year!

Season’s greetings for our customers!

December 18th, 2020

Children from Dame Allan’s Schools in Fenham and Archibald First School in Gosforth have spread festive cheer to over 70 vulnerable Your Homes Newcastle (YHN) customers by sending Christmas cards and starting new friendships. One of YHN’s Board members, Leisa Docherty, whose child goes to Dame Allan’s Schools, contacted us to see whether there were […]

Complaints Handling Code

December 18th, 2020

Complaints Handling Code The Housing Ombudsman’s Complaints Handling Code provides clear guidance about how housing providers like YHN should deal with customer complaints. We have looked at the ways we meet the guidelines set out in the Code to understand what we are good at and which parts of the complaints process we need to […]

Essential phone maintenance 18th December

December 18th, 2020

Due to essential maintenance, our phone lines will be down temporarily this afternoon at 4pm. We don’t expect it to be longer than 30 minutes, but it does mean that customers calling the contact centre will get the busy tone.  We’re very sorry for any inconvenience caused.

Latest tweets

  • about 20 hours ago

    @NewsfromYHN We are looking for three Customer Service Advisors to join our team in our Contact Centre in YHN House. To apply cl…

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    @NewsfromYHN Jack O'Hagan celebrated his 99th birthday on VE day last year at the Kilbourn House development we manage for Leaze…

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    @NewsfromYHN RT @NewcastleCC: We've improved our online system to make it easier than ever to access Your Local Services and report to or request a wide…

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