For the latest customer information on Coronavirus (COVID-19) click here. We are currently experiencing high call volume.
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Temporary phone line downtime

September 16th, 2020

Due to essential maintenance on our telephone system, our phone lines will be down from 6:30am on 17th September 2020. We anticipate that lines will be down for a maximum of 15 minutes. We apologise for any inconvenience this may cause.

Local businesses lend their support to disadvantaged young people during Covid-19

September 15th, 2020

Local businesses in Newcastle have been donating their services to help young people at risk of homelessness to prepare for their future in a new scheme developed by Your Homes Newcastle (YHN). YHN, which supports young people into homes and employment, launched the new project to bring together local businesses willing to support vulnerable young […]

Newcastle United Foundation and YHN make a winning team in new sports hub development

September 14th, 2020

Your Homes Newcastle (YHN) has been confirmed as a local community partner for Newcastle United Foundation’s exciting new state-of-the-art hub for sports, education and wellbeing. The new purpose-built community centre will be developed on the Murray House site on Diana Street in the west of Newcastle. The multi-million pound development aims to transform lives, provide […]

Financial support from YHN: Wendy’s story

September 4th, 2020

At Your Homes Newcastle we know that this is a worrying time and we understand that your employment or earnings may have been impacted by the coronavirus pandemic. Wendy, a YHN customer of 27 years, shares her story about the financial support she received from YHN: “When I was diagnosed with Cancer, I didn’t know […]

Financial support from YHN: Barbara’s story

September 4th, 2020

At Your Homes Newcastle we know that this is a worrying time and we understand that your employment or earnings may have been impacted by the coronavirus pandemic. Barbara, a YHN customer of over 11 years, shares her story about the financial support she received from YHN: “When me and my husband split up at […]

Rent and financial support during COVID-19 FAQs

September 4th, 2020

At Your Homes Newcastle we know that this is a worrying time and we understand that your employment or earnings may have been impacted by the coronavirus pandemic. We’ve put together some FAQs about paying your rent, but should you need further advice and support, including helping you making a claim for benefits, please get […]

Want a warmer home and cheaper bills?

August 26th, 2020

YHN is working with Q-Bot, a company that uses robots to install underfloor insulation, and as a YHN customer you can access this service for free. You must live in a house, bungalow or ground floor flat with suspended timber floorboards to be eligible for this service. Benefits of underfloor insulation • It is highly […]

Ostara 24-hour response and support during Covid-19

August 26th, 2020

Ostara’s 24-hour response officers are on hand to visit customers who fall, feel unsafe or become unwell at any time of the day or night and they have been busier than ever over recent months. The service provides a range of alarm equipment connected to Ostara’s 24-hour response centre ensuring that customers feel safe and […]

Domestic abuse and Covid-19

August 26th, 2020

25% of women and 16% of men experience domestic abuse. Domestic abuse includes emotional, financial, sexual and psychological abuse as well as physical harm. Covid-19 has placed additional practical,emotional and financial stress on families – increasing the likelihood that abuse will take place and that children will be exposed to it. The outbreak has seen […]

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