For the latest customer information on Coronavirus (COVID-19) click here. We are currently experiencing high call volume.
To help keep our lines free for emergencies, please get in touch using our contact us form

Repairs service update

June 29th, 2020

Following the latest change to Ministry of Housing, Communities and Local Government (MHCLG) guidelines on carrying out standard routine repairs, we have put plans into place for resuming our repairs service. To help ensure the safety of staff and customers, we will be taking a phased approach to reintroducing the service, prioritising repairs that were […]

Support for young people struggling with loneliness

June 25th, 2020

Through carrying out our customer welfare calls, we know that there are many people who have struggled to deal with social isolation during the pandemic. In July 2019, YHN received funding through the Co-op Foundation to develop a project to tackle loneliness and isolation amongst young people in the community between the ages of 16-25. […]

How our Housing Services Officers are supporting customers during COVID-19

June 24th, 2020

Our Housing Services Officers have been going the extra mile throughout lockdown to make living easier for some of our most vulnerable customers. Alongside their busy day-to-day tasks, which include allocating properties, contacting prospective new tenants and dealing with tenancy issues, the team have also been making welfare calls to customers to lend a listening […]

Armed Forces Day 2020: Armed Forces Outreach Service

June 24th, 2020

Saturday 27th June 2020 is Armed Forces Day, a national celebration of the men and women who make up our Armed Forces community. Steve Lambert has worked as Senior Armed Forces Outreach Worker at YHN for the past 5 years and is himself a former soldier, serving 12 years in the Armed Forces before going […]

How to celebrate Refugee Week 2020 from home

June 12th, 2020

This week is Refugee Week; a festival happening around the world to celebrate the contributions, creativity and resilience of refugees. YHN has supported Refugee Week for many years. In the past you might have taken part in an activity or attended an event to listen to the stories of asylum seekers and refugees living in […]

Resuming our property lettings service

June 8th, 2020

Resuming our property lettings service Following the latest Government advice on moving homes during the Covid-19 outbreak, we have put plans into place for resuming property advertising and bidding through Tyne & Wear Homes. To help ensure the safety of residents and customers, we will be taking a phased approach to reintroducing the service, prioritising […]

A letter from the Government’s Housing Minister to all social housing residents

May 29th, 2020

Coronavirus update for YHN customers As the situation and Government guidance around Covid-19 continues to change, we are working hard to continue to deliver our services to you and keep you informed of any changes. The Housing Minister issued a letter to all social housing residents to help update you on the important steps that […]

Ostara 24 hour response and support during Covid-19

May 28th, 2020

Ostara 24 hour response and support during Covid-19 Since the outbreak of Covid-19 and the introduction of social distancing and lockdown restrictions we have been busier than ever ensuring our customers can live safely and securely in their own homes. Our 24-hour alarm, response and support service is available to anyone in the Newcastle area […]

£10,000 community funding available for Covid-19 relief efforts

May 14th, 2020

£10,000 community funding available for Covid-19 relief efforts. Your Homes Newcastle, in partnership with Ideal Boilers, has launched a new £10,000 community fund to help local projects and organisations respond to the impact of Covid-19. As we begin the third wave of lockdown, we know that there are many in need of a helping hand. […]

Latest tweets

Follow us on twitter