Your responsibilities will differ depending upon the type of property you live in. Please click on the relevant link below.

  • I live in a block

    If fire breaks out in your home
    • Leave the room where the fire is and close the door.
    • Tell everyone in your home and get them to leave.
    • Close the front door of your flat behind you. Do not stay behind to put the fire out.
    • Raise the alarm by using a ‘break glass’ call point.
    • Call the Fire Service.
    • Wait outside, away from the building.
    If you see or hear of a fire in another part of the building
    • The evacuation plan requires all residents to go to the assembly point when the communal fire detection and alarm system sounds.
    • You must leave immediately if smoke or heat affects your home, or if you are told to do so by the Fire Service.
    • If you are in any doubt, get out.
    To call the Fire Service
    • Dial 999
    • When the operator answers, give your telephone number and ask for fire
    • When the fire service replies, give the address where the fire is.
    • Do not end the call until the fi re service has repeated the address correctly.
    To contact Your Homes Newcastle in an emergency call 0191 278 8600.
  • I live in a low rise

    What to do if a fire breaks out in your flat:

    •Alert any other people in the flat.
    •Do not tackle the fire yourself unless you are sure it is safe to do so.
    •Call the Fire Service by dialling “999” on the nearest telephone (this is a free service)
    •Leave the flat immediately closing all doors behind you including the flat entrance door.
    •If possible warn your immediate neighbours of the fire situation.
    •If you have to leave the building, use the stairs.

    If the fire is in a flat in close proximity to your flat follow the advice as above.

    If there are signs of smoke or fire in the corridor or stairs and you are unable to safely leave your flat then:
    •Close the flat entrance door.
    •Close any doors which can help separate you from the fire or smoke.
    •Call the fire service “999” and provide information and ask for assistance.
    •If you have no telephone, then call the concierge or attract attention from passers-by, by waving from the window.
    •Go to the furthest window where you can breathe fresh air.

    Think ahead:
    Plan now with your family and neighbours, how you would help each other if there was to be a fire in your flat or within the building.

    "IF IN DOUBT GET OUT"

    Note:
    If you have any issues that could affect you from being able to hear the fire alarm or from being able to evacuate to safety from your flat please contact your Community Housing Office for advice.

  • I live in Sheltered Accomodation

    In the event of a fire alarm activation in a flat:

    •All sounders within the affected flat will provide an audible warning to the occupants.
    •The alarm signal will be relayed to the Housing and Wellbeing Officer (when on site) or YHN’s Enquiry Center.
    •The Housing and Wellbeing Officer or the Enquiry Center staff will attempt to make contact with the occupants of the flat to confirm the situation and call the fire service if required.
    •The occupants of the flat should evacuate the flat closing all doors behind them.
    •If possible warn your immediate neighbours of the situation.
    •Leave the building via the nearest safe exit route.
    •Do not use the lifts (use the stairs).
    •Do not tackle the fire yourself unless you are sure it is safe to do so.


    If the fire is in an area remote to your flat or you are unable to safely leave your flat:
    •Close the flat entrance door (leave it unlocked)
    •Close any doors which can help separate you from the fire or smoke.
    •Call the fire service “999” and provide information and ask for assistance.
    •If you have no telephone, then call Enquiry Center on your warden- care telephone or attract attention from passers-by, by waving from the window.
    •Go to the furthest window where you can breathe fresh air.

    The Fire Service will attend and deal with the incident.

    A smoke / heat detector or a break glass call point being activated within any of the communal passageways, stairs or communal use rooms will:-
    •Give an audible alarm within all communal passageways, stairs or communal use rooms and within the individual flats.
    •The fire signal will be relayed to the Housing and Wellbeing Officer or the YHN Enquiry Center staff.
    •On receipt of the (fire signal) the Housing and Wellbeing Officer (when on site) or the Enquiry Center staff will call the fire service to confirm the fire situation.
    •When the communal area alarm and the alarms within your flat are operating, all occupants of the building, where possible should evacuate the building to a place of safety.

    The Fire Service will attend and deal with the incident.

  • I live in an extra care accomodation

    In the event of a fire alarm activation in a flat:
    •All sounders within the affected flat will provide an audible warning to the occupants.
    •The alarm signal will be relayed to the on-site staff and they will call “999”.
    •The occupants of the flat should evacuate the flat closing all doors behind them.
    •If possible warn your immediate neighbours of the situation.
    •Leave the building via the nearest safe exit route and make your way to the fire assembly point.

    •Do not tackle the fire yourself unless you are sure it is safe to do so.
    •After calling “999” the staff will attempt to make contact with the occupants of the flat to confirm the situation.

    If you are unable to safely leave your flat:
    •Close the flat entrance door (leave it unlocked)
    •Close any doors which can help separate you from the fire or smoke.
    •If possible call the on-site staff using the warden call system or attract attention from passers-by, by waving from the window.
    •Go to the furthest window where you can breathe fresh air.

    The Fire Service will attend and deal with the incident.

    A smoke / heat detector or a break glass call point being activated within any of the communal passageways, stairs or communal use rooms will:-
    •Give an audible alarm within all communal passageways, stairs or communal use rooms and within the individual flats.
    •The fire signal will be relayed to the on-site staff.
    •On receipt of the (fire signal) the on-site staff will call the fire service “999”.
    •When the communal area alarm and the alarms within your flat are operating, all occupants of the building, where possible should evacuate the building to a place of safety.

    If you are unable to safely leave your flat:
    •Close the flat entrance door (leave it unlocked)
    •Close any doors which can help separate you from the fire or smoke.
    •If possible call the on-site staff using the warden call system or attract attention from passers-by, by waving from the window.
    •Go to the furthest window where you can breathe fresh air.

    The Fire Service will attend and deal with the incident.

  • I live in a house

  • I live in Riverside Dene

    In the event of a fire alarm activation within a flat.

    •The alarm signal will be relayed to YHN’s Enquiry Centre who will attempt to contact the tenants to confirm the situation the Enquiry Centre staff will call the fire service if required.
    •The tenants also have a responsibility to call the fire service “999”.
    •Do not tackle the fire yourself unless you are sure it is safe to do so.
    •Leave the flat immediately closing all doors behind you including the flat entrance door.
    •If possible warn your immediate neighbours of the fire situation.
    •If you have to leave the building, use the stairs.
    Do not use the lift.

    If a fire or smoke affects the communal areas:

    •The smoke detectors within the affected area will activate and send a signal via the fire panel to YHN’s Enquiry Centre.
    •The Enquiry Centre staff will immediately call the fire service.
    The alarm sounders will activate within the:-
    •Affected passageway (floor of origin)
    •All the flats within the floor of origin
    •The passageway immediately above the floor of origin
    •All the flats on the floor above the floor of origin

    If the alarm sounders activate within your flat and in the passageway it is advisable that you evacuate the building to a place of safety by your nearest safe exit route.

    If there are signs of smoke or fire in the corridor or stairs and you are unable to safely leave your flat then:

    •Close the flat entrance door.
    •Close any doors which can help separate you from the fire or smoke.
    •Call the fire service “999” and provide information and ask for assistance.
    •If you have no telephone, then call the enquiry centre via your door entry handset or attract attention from passers-by, by waving from the window.
    •Go to the furthest window where you can breathe fresh air.

    Think ahead:
    Plan now with your family and neighbours, how you would help each other if there was to be a fire in your flat or within the building.

    "IF IN DOUBT GET OUT"