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You are responsible for decoration and for repairs to all fixtures and fittings inside your home, for example, heating systems, kitchen and bathroom fittings, and doors and door frames.
We are responsible for repairs and maintenance to the structure of your home. We will write to you throughout the year to tell you about any repairs that have been carried out and your share of the costs which will be included on your actual service charge invoice for that year.
•roofs, drains, gutters and pipes on the outside of your home
•outside entrance doors (but not the front doors of individual flats)
•window frames and sills (not including glass)
•outside paint work
•paths and steps (back and front)
•boundary fences (except some where you or a neighbouring owner are responsible)
•chimneys and chimney stacks
•stairs and landings
•garages and outbuildings, including drying area
•installations, fixtures and fittings
•shared water pipes, water tanks, gas pipes and electrical wiring
•light fittings in shared areas
•controlled door entry systems
•decorations in shared areas
If you have gas heating appliances you are responsible for getting them serviced annually by a Gas Safe registered engineer. There is a gas servicing scheme that leaseholders can join which would include an annual service of your gas appliances. Click here to find out more about the Gas Servicing scheme that has been set up specifically for leaseholders by Newcastle City Council’s direct labour organisation, BCE.
The table below shows what repairs you have responsibility for.
Of course you can still opt to choose to use your own private engineer as long as they are Gas Safe registered. If you do choose to use your own private engineer to carry out any repairs to the heating infrastructure equipment within your flat we would ask that you inform us when any repairs are completed so that we can check that the system is still correctly balanced.
If there is a meter in your property to monitor the usage of heating and hot water as part of the distinct heating system please Click here for more information on how this works.
See Leaseholder Repair Flyer – for more information about who is responsible for different types of repairs, please contact us.
You can report a repair in a number of ways. Visit the Reporting Repairs page for information.
No. Under the terms of your lease you are not allowed to carry out any work to the outside of your property. Any external work, including pointing, is our responsibility.
You must pay an equal share of the cost so for example you live in a block of four properties you would need to pay 25% of the cost of any work.
If any work will cost you more than £250 we have to formally consult you over this, giving you an estimate of the costs before the work is carried out. For any repairs that will cost you less than £250 the work will be carried out without the need to formally consult you. We then send you a repair statement every quarter to tell you when a repair has been carried out and how much this has cost.
We will tell you throughout the year of any repairs carried out to your building and the overall cost of these repairs will be added to your actual invoice after the end of the financial year.
Any settlement that you may receive from the buildings insurance company can be used to pay us for the repair that was carried out once you receive the invoice for this.
If you think you can smell gas ring the National Gas Emergency Service immediately on 0800 111 999. You should:
•turn off the gas supply at the meter
•open windows and doors
•keep people away from the affected area
•don't turn electrical switches on or off
•don't smoke or strike matches
•call the Repairs Centre on 0191 278 7878.
You can carry out work to improve your home, but for some improvements you need written permission from us before going ahead with the works. We will not refuse permission unless we have a good reason. You may also need to get planning permission and building consent for the work. The window frames belong to us so you must not replace your windows unless we have given you permission to do so.
If you want to carry out any work which may affect the rest of the building you must first get our permission in writing. The kind of things that you need permission for are:
•any addition or change to the structure or services in your home, including changes to any pipework
•installation of new windows
•installation of new doors if your property is in a building with enclosed communal doors
Usually the loft space is not included in the lease that you have purchased and is still owned by the freeholder. If you therefore wish to use the loft space or if you are interested in carrying out a loft conversion you would need to purchase the roof space then ask for landlords permission before carrying out any works.