Multi-storey building safety

Multi-storey building safety

Give us your views on our draft Building Safety Resident Engagement Strategy

Our draft Building Safety Resident Engagement Strategy sets out what we do to ensure that people who live in high-rise buildings are aware of the measures we put in place to keep them safe from fire and other structural incidents and how we ensure residents are able to ask questions, raise concerns and be included in decision-making about their building.  If you live in a high-rise block of flats managed by Your Homes Newcastle please tell us what you think of our draft strategy.  Visit to find out more. 

About building safety

We have many measures and precautions in place to ensure all of the multi-storey buildings we manage meet the highest levels of building safety standards.  These include carrying out regular inspections, such as regular fire door checks, installing safety features, such as smoke alarms, and complying with building regulations and legislation.   

Read more about the fire safety legislation we comply with at Fire safety laws to keep you safe.

How to keep yourself and your neighbours safe

We are all responsible for the safety of your building. The short videos on this page explain how we keep your building safe and what you need to know to stay safe, including how your smoke alarm works, how to keep your fire door safe and what you should do if there is an emergency.  We can also provide information in an Easy Read format on request. Videos are also available in Arabic, Bengali, Cantonese, Farsi, French, Mandarin, Polish and Portuguese - click here to access them.

Contact us

Get in touch by:

You can help keep your building safe by reporting repairs as soon as you notice them – report urgent repairs (such as damage to fire doors) by calling 0191 278 7878.  You can report all other repairs online at my account.  

In an emergency such as a fire you should call 999.

Complaints and compliments

If you have any complaints or compliments about high-rise building safety please visit for detail of our complaints and compliments process.  The Building Safety Regulator or the Housing Ombudsman Service can also give you free, independent and impartial advice about a complaint you have made about a high-rise building safety issue.  Visit for details.

High rise evacuation procedure

What to do if there is a fire or other major incident in a Your Homes Newcastle high rise block

Fire doors in YHN high rise blocks

How your fire door keeps you safe

Your smoke alarm

How to use and test your smoke alarm

Mobility scooters, e-bikes and e-scooters in YHN high rise buildings

How to store and charge e-bikes, e-scooters and mobility scooters safely

Building safety features in YHN high rise buildings

Overview of the features installed in YHN buildings to keep them safe from fire or other major structural incident

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