- pay your rent
- use the property as your main and principle home
- keep your home in a good condition
- not breach your tenancy agreement
By being involved you can help shape the decisions that affect you, your home and your community! It’s a great way to stay informed, get your views heard, meet people and at the same time improve your housing services.
At YHN we want you, our customers, to be involved because you are the best people to tell us what works well and what we can do better.
We have lots of different ways you can take part so you can choose a way that suits how much time you have and what issues are most important to you. You don’t need any special skills or knowledge, it’s your experience as a tenant that counts.
Check out our Get Involved pages on this website for further information.
We are working with Sustainable Enterprise Strategies (SES) to support tenants that want to run a buisness form their home.
Check out the Make your own money section of this website for further information.
Please remember you must get written permission from your Housing Services Officer before you set up a business from home. Provided you do not breach any conditions of your tenancy agreement, planning or other laws, or cause a nuisance to others, YHN is likely to give permission.
Unless you are moving to another tenancy with the city council or doing a mutual exchange, you must give four weeks’ notice (ending on a Monday) to end your tenancy under the conditions of your tenancy agreement. You can always give longer notice, but if you give less we will charge you rent to cover the notice period. We need this time to arrange for another tenant to move in.
Who do I contact?
You need to contact your Housing Services Officer and complate in a ‘Termination of tenancy’ form. Or, you can give notice in writing. Please tell us:
What happens next? When you tell us you are ending your tenancy we will:
What happens next?
Different rules regarding pet ownership apply to each property type. Before getting a pet, you should contact your Housing Services Officer to ensure that you are not breaking your tenancy agreement.
Dog or cat:
|In a Concierge managed property (high rise flat)|
You are not allowed to have a dog or cat unless there are very special circumstances (for example, if you have an assistance dog such as a guide dog). Even in these circumstances, you must get written permission from your Housing Services team.
Your visitors must not take a cat or a dog into the shared areas of the block without our permission in writing.
|In a low rise flaw with a communal area||As above|
|In a house||You are allowed to keep one dog or cat.|
|In a flat which does not have a communal area (e.g. a Tyneside flat)||If you live in a flat which has its own entrance, then you are allowed to keep one dog or cat.|
Small caged bird (not pigeons), small caged animals or a small aquarium:
These can be kept in any property type without our permission.
You cannot keep farm animals on any of our premises.
|To a joint tenancy||If you are the only tenant, you can ask to become a joint tenant with someone you are living with. You should do this in writing, giving the reasons for your request. We will allow this if:
|From a joint tenancy||If you have a joint tenancy, but you want the tenancy to be just in your name, you must ask for this in writing. We will assess the situation and make a decision. Please note that if one tenant asks to end the tenancy, the tenancy will end for all joint tenants and we can decide whether or not to grant a tenancy just to the person who is left in the property. Our decision would normally be based on the circumstances of the person wanting the tenancy, and whether the tenancy agreement has been broken.|
|Adding to household||If somebody moves in to your property you must inform YHN so they are able to add them to the household.|
When you move into a council home for the first time you are an introductory tenant for your first 12 months (the trial period). If there are no problems during the trial period, the tenancy will automatically become a secure tenancy on the anniversary of the date your tenancy started. Introductory tenants have fewer rights than secure tenants and can be evicted more easily. Your tenancy agreement will tell you if you are an introductory tenant or a secure tenant.
Rights of an introductory tenant:
|Entitled to||Not entitled to|
We may allow you to take in lodgers or carry out improvements, but you would need our permission to do so. Contact your Housing Services Officer for further information.
You are responsible for decorating the inside of your home. You do not have to ask for permission to redecorate your home. However, if you wish to make alterations, please see "Can I make alterations to my home" below for more detail.
You must keep it clean and decorated to a reasonable standard, including keeping fixtures and fittings clean.
It is your responsibility, as a tenant, to set up your utilities.
|Gas and electricity|
You will have to register with gas and electricity suppliers and make arrangements for getting connected and paying your bills.
You do not have to stay with the companies who are currently supplying gas and electricity to your home. You can choose whichever companies you want to supply your fuel. If you want to change supplier, you must arrange this yourself. This can take more than four weeks to do, so you should act as soon as possible if you want to change.
Switching suppliers could save you money as well as reduce the amount of energy you use. Visit the Save energy, save money section of this website for more information.
You are responsible for paying for your water supply.
You will need to contact Northumbrian Water on 0345 266 0585 to tell them your new address and get information on how to pay.
If you are concerned about anti-social behaviour, you should contact your Housing Services Officer in the first instance, who may be able to help you resolve your concerns, or may refer you to the services of our Housing Anti-Social Behaviour Team.
Check out the Anti-social behaviour section of this website for further information.
If we need to access your home to inspect it or carry out repairs, maintenance or improvements to your own or your neighbours' property, we will make reasonable arrangements with you to arrange access.
After we have given you reasonable notice, you must allow us (or any person we give our permission to) to enter your property.
This includes allowing access once a year so we can service gas appliances (if your property has a gas supply).