We are committed to providing a good customer service. To achieve this, we will:
- be friendly and treat you fairly and with respect;
- provide you with easy-to-understand information in plain language;
- tell you about the services we provide and any changes to those services;
- deal positively with your compliments, complaints and comments;
- keep your information confidential;
- listen to your views on how we can improve
- treat everyone fairly, no matter what their age, disability, sex, race, religion or sexual orientation.