The easiest way to report a non-emergency repair is to use our new online portal – it’s a really handy system and can be easily accessed with a mobile phone.
In order to use the portal you’ll need to register via the My Council
section on the Newcastle City Council
website – you’ll need your rent number to do so, which you can get from your local housing office – then you just need to set up a username and password and you’re good to go!
The portal provides lots of repair types to choose from and helps you to easily provide all of the information we need to book someone to attend to your repair.
At Your Homes Newcastle, we are jointly responsible with you for looking after your home. We rely on you to inform us of any repairs as soon as possible so that work can be arranged. We will make sure all properties are kept in good repair, including the structure and outside of your property.
Before you report a repair, you should ensure that the repair is not your responsibility
If you report a repair that is actually your responsibility, or you have damaged the property,you may be charged for the cost of the repair.
Your repair will be given a priority code to indicate how quickly it should be carried out; the priority depends depends on the nature of the fault and the possible risk to health and safety.
Emergency or urgent repairs are those if not attended to, could cause serious damage to the building or property or cause a health and safety risk such as gas leaks, burst pipes, or total electrical failure.
Routine repairs are repairs which will not interfere with the comfort or convenience of the resident in.
Outside normal working hours repairs are carried out only when the repair will create danger to residents or may cause damage to the property, such as tenant locked out of property, making a property safe or burst pipes.
for more information on repair priorities, please click here
Report a repair
There’s a link to our new online repair reporting tool above and you can also use the link in the sidebar up on the right to inform us via our online system.
You can also contact our Repair Centre on :0191 278 7878 or text “FIX” to 80800
Please provide your name and address together with a daytime contact number – and details of the repair work you need.
Our opening hours are:
- Monday – Thursday 08:00 am – 05:30 pm
We also offer an emergency repair service outside the above opening hours.
We aim to respond to your email within 24 hours (excluding weekends and Bank Holidays)