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You should pay your rent every week. You can pay less often if we agree to this but your payments should be for the period of time to come.

If you have any questions about your rent account, we will offer you a confidential interview and respond to any queries immediately. We will give you details about your account, including the balance if you need it.

If you are having problems paying your rent it is very important that you contact us. We can only help you if you tell us you’re having problems. If you are having problems paying your rent we will offer you the service of an Advice and Support Worker. You may also find support from the following:

Telephone: 0808 808 4000
Fax: 0121 410 6230
Monday to Friday, 9am to 9pm
Saturday, 9:30am to 1pm

Advice and Support Team

Benefits and Council Tax

Crisis Support Scheme

Department for Health and Pensions

Welfare Rights

Money Matters