If we are made aware that your garden does not meet our garden standard (for example if a Tenancy and Estate Officer sees the garden when out on your estate, or we receive complaints from your neighbours) your Tenancy and Estate Officer will attempt to visit you at home.
They will explain how your garden is breaching your tenancy agreement and offer guidance around what you will need to do to bring it back to standard. The officer will also take photographs of your garden.
We will offer you the opportunity to sign up to our Garden Care service, which helps people to maintain their gardens. If you do not wish to take up this offer, you will be given a Tenancy Issue Notice, which will explain exactly what the issues are and give you a fixed period of time to put them right.
The officer will then re-inspect your garden at the end of this period. If it is up to standard no further action will be taken. If you have not brought the garden up to tenancy standard, the officer will then get a quotation for the work to be completed by our Garden Care service.
You will receive an Official Estimate Letter, detailing the estimated costs of bringing your garden back to tenancy standard.
The officer will give you the opportunity to agree to pay the costs voluntarily, and sign the estimate letter to confirm this.
If you do not agree to this, the works will still go ahead and you will receive an invoice for the total costs with details of who to contact to arrange payment.
If your garden were to become untidy again, we may seek a legal action, which could be in the form of a Notice of Seeking Possession, which could lead to eviction.