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If you cancel the policy after 14 days of the date you receive your policy documents, we will refund premiums already paid for the remainder of the current insurance period, provided no claim has been made during the current insurance period.
Simple includes standard cover for fire, flood and theft, but excludes accidental damage to contents in your home
Optional covers are available for an additional premium for;
(a) personal belongings
(b) hearing aids
(d) garden huts, outbuildings, garages and greenhouses
However, should you wish to extend this accidental damage cover to other items in your home, you will need to take the Simple + option. If you require this option, please ensure you tick the box on the application form.
(Please note that accidental damage to your contents in your home excludes damage to contact lenses, food, drink, plants, clothing, sporting equipment whilst in use and damage as a result of household removals).
If the Personal Belongings extension is taken, the insurer will pay for loss or damage to Personal Belongings (defined as ‘Property normally worn, used or carried about the person in everyday life’), pedal cycles (including accessories) and sports equipment which are owned by any member of your household or for which they are responsible. They are insured against loss or damage in the British Isles and temporarily elsewhere within the European Union while in the possession of any member of your household.
Benton Park Road
Newcastle Upon Tyne
You will receive a letter and policy booklet through the post to confirm your acceptance onto the scheme. If you do not receive these details, please contact the Income Section to enquire about your application.
You can pay them along with your rent using the swipe card for your address at any Paypoint, set up a direct debit, pay over the phone or pay online
Check out our ways to pay pages on this website for further information
Depending on the type of claim and the value involved the Loss Adjuster may: