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Not all noise will be regarded as anti-social and you should always expect to hear a certain amount of noise from your neighbours, for example:
• children playing;
• everyday domestic noise (such as washing machines, vacuuming);
• dogs barking for brief periods;
• neighbours moving around their property;
• some voice noise (unless this is unreasonably loud or at unreasonable times).
Generally speaking, we will investigate ongoing or persistent noise problems.
Often a quiet word will resolve the issue as your neighbour may not realise they are disturbing you. If this is not the case, we will begin investigating your complaints of noise nuisance and may look to gather evidence to take enforcement action against your neighbour’s tenancy.