You can access our service 7 days a week by visiting the Tyne and Wear Homes website.
Login to the My Account section of the site to send and receive messages, make bids and view your information.
Other ways to contact the Housing Options Team:
For the latest customer information on Coronavirus (COVID-19) click here. We are currently experiencing high call volume.
To help keep our lines free for emergencies, please get in touch using our contact us form
Housing Options Team
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By phone
- For general enquiries telephone: 0191 278 8600
- To make bid for a property telephone our automated number: 0300 7777 245
- You can also text your bids to: 0753 740 4367
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In person
Newcastle City Library, Level One, Charles Avison Building, 33 New Bridge Street West, Newcastle upon Tyne NE1 8AXThis office is open:
Mon - Fri, 10.00am - 4.30pm
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By e-mail