You can request information produced by Your Homes Newcastle. This information is covered by ‘Freedom of Information’ laws.

  • What is the Freedom of Information Act?

    The Freedom of Information Act gives you the legal right to ask to see lots of information that we produce, such as:

    • our newsletters
    • information about our performance
    • our policies and procedure
    We have a list of everything you can see on our YHN publication page on this website.
  • Is there any information Your Homes Newcastle can’t provide?

    You may not be able to get the information you request if it is exempt. You can find out more details about the exemptions in the Freedom of Information Act from the Information Commission Website

    If we decide that we can’t disclose the information you have requested we will explain the reason for our decision.

  • How much will it cost me?

    You can have a copy of anything listed on the YHN publication page free of charge.

    If the information is not normally published but will not take long to find a copy, we'll send it for free.

    If you have made three or more different requests within six months, we will charge you a fee, to cover the cost of finding the information. This will cover the cost of administration and will usually be no more than £10. You will need to send payment before we can give you the information.

  • What happens when I ask for information?

    We may need to ask you a few questions to make sure we give you exactly what you want. You do not have to tell us why you want the information.

    If we don't have the information we'll let you know as soon as possible and tell you - if we can - where else you might find it.

    If we do have the information you request, we'll send you a copy within 20 days (four weeks).

    If possible we'll provide it in the format you require, such as another language, audiotape, Braille, by email or on CD.

  • How can I get to see information covered by the Freedom of Information act?

    Have a look at the YHN publications page on this website where you can view and print our publications free of charge. if you want a printed copy of anything, ask for it by contacting:

    Information Requests

    Your Homes Newcastle



    Newcastle upon Tyne

    NE7 7LX


    Just tell us what you are looking for and what format you want it in. If you're not sure what information we've got about the subject you're interested in, please contact us for advice.