The Data Protection Act gives you the legal right to see information we hold about you. We receive information about you in two main ways:

  1. You give us most of the information we hold when you fill in forms before you become a tenant and during your tenancy
  2. Other agencies that work with you, such as Newcastle City Council and perhaps the police, sometimes pass on personal information to us
  • What can I do if I am unhappy about the way you use the information you keep about me?

    If you feel that the way we use or keep your information is causing you damage or distress please write to the following address to request that we stop using the information:

    Information Requests

    Your Homes Newcastle

    Freepost

    NAT22311

    Newcastle upon Tyne

    NE7 7LX

    Email: information.requestsYHN@newcastle.gov.uk

    We can continue to use information about you if:

    • you have said we can use the information (such as for your housing application)
    • we are using it to perform a service to for you (such as maintaining your home)
    • we must use the information by law (such as in anti-social behaviour cases or criminal activities)
  • How can I request to see the information that Your Homes Newcastle have about me?

    You have the right to see any of the information we hold about you.

    To ask for the information, print out the request form at top of this page, fill it in and return it to:

    Information Requests

    Your Homes Newcastle

    Freepost

    NAT22311

    Newcastle upon Tyne

    NE7 7LX

    Email: information.requestsYHN@newcastle.gov.uk

    We will acknowledge your request and send what you have asked for within 40 days (eight weeks). The law says we must do this under the 'Data Protection Act'.

  • How do YHN share information about me?

    We share your information with other agencies like the Council, or the police, but only when we need to - for example to prevent crime or provide extra support. We ask them to keep the information safe and remove it from their files when they no longer need it.

    They are not allowed to pass the information on to anyone else.

  • How do YHN use information about me?

    If you apply for a home we use information you give us about your re-housing needs to decide what kind of home you need and how quickly you need to move there.

    When you become a tenant we use your personal information to help us manage your home and the surrounding neighbourhood, such as the kind of support and services you need.