• Who can use our service?

    Anyone who takes up a tenancy with Your Homes Newcastle can apply for either a part furnished or fully furnished tenancy. The furniture is leased for a weekly charge which is added to your rent.

    We also supply furniture to other housing associations, voluntary organisations and local authorities throughout the North East.

    Part furnished Our part furnished tenancy allows you to choose several key items of furniture from our options menu. These items will help you sustain your tenancy without the worry of how and where you will get them.

    Fully furnished Our fully furnished tenancies are limited to areas where specific properties have been selected as fully furnished homes on a long term basis.

    Fully furnished properties have a set amount of furniture supplied which is suitable for the size of the property.

  • Points mean furniture!

    Every item of furniture available on the “Options” scheme has a points value so you can choose which items suit you best. When you have finished choosing your items you add up the points total to see which “Option” band you fit into. This also decides how much you pay for your furniture package.
     Mini option 60 points (£10.07)
     Option 1  110 points  (£18.47)
     Option 2  160 points  (£23.25)
     Option 3  200 points  (£30.10)
     Option 4  240 points  (£36.92)
    Click here to read our furniture rental brochure
  • What information do I need to give you?

    Your YHN Housing Services office will give us all of the information we need to help us arrange the delivery of your furniture.

    We will keep any information we get confidential. This information will be covered under the Data Protection Act 1984.

  • Can I buy the furniture from the Furniture Service?

    The furniture belongs to us and government rules prevent us from selling it to you.

  • How do I return the furniture when I no longer need it?

    If you want to return the furniture you should get in touch with your YHN Housing Services office to end the agreement. They will contact us to arrange for the furniture to be collected. You should remember that if you are behind with your rent payments you might not be able to end the agreement.

  • What do I do if any of my furniture becomes faulty or is worn and needs replacing?

    You should get in touch with us if you have a problem with any item that we have given you.

    We will arrange for it to be checked and if necessary repair it or replace it.

  • Can I take the furniture with me if I move home?

    Yes you can. If you transfer to another tenancy with us you must tell your Tenancy & Estate Officer that you want to take the furniture with you. The office will let us know and we will change our records.

  • Can I have furniture items if I have had it at a previous address?

    Anyone can have furniture as long as all of the furniture provided at a previous address has been returned in good condition.

  • Is there a charge for the furniture?

    The lowest charge at the moment is £10.07 a week and the highest charge is £36.92 a week.

  • Can I add items to my furniture pack at a later date?

    Yes, but you need to have had your pack for 12 months before you can add to it.

  • What can I do if I am not satisfied with the service you give?

    We welcome your comments and suggestions. We want to know if we do not meet our standards. If you are not satisfied with our service, please contact us.You can also make a complaint or comment online

    We will try to sort out your complaint immediately. If we cannot do this, a senior manager will investigate your complaint and send you a written reply within 15 working days.

     

  • Who owns the furniture?

    The furniture will remain the property of the furniture service, you are not allowed to buy or sell the furniture supplied to you.

    If you are approached by somebody selling the furniture, please tell us as soon as possible.

  • What are your delivery times?

    Newcastle Furniture Service carries out deliveries and collections at the following times:
    Monday to Thursday  8.30am and 4.30pm
     Friday  8.30am and 3.30pm
    Appointments outside of these times can be arranged if you have specific needs. You can contact the service by: 
    Telephone 0191 2781888
    E-mail furnitureservice@yhn.org.uk
  • How do I contact the Newcastle Furniture Service?

    You can contact the service by: 
    Telephone 0191 2781888
    E-mail furnitureservice@yhn.org.uk