If you have arranged insurance cover under this scheme and need to make a claim please contact the loss adjuster on 08456 718171 to request a claim form.
Zurich Municipal will deal with your claim. You will need to keep any damaged items in case they want to inspect them. If the damage caused is to something that you are responsible for repairing they will tell you how many estimates you need to get for the work and which one you can then use.
Zurich Municipal will then arrange to pay you. If the damage caused is to something that we are responsible for repairing we will carry out the repair and invoice you for the work. You would then need to send a copy of the invoice to Zurich Municipal and they will arrange to pay you if they uphold your claim.
Many leaseholders believe that the council automatically insures their furniture, belongings and decorations against fire, theft, vandalism or water damage such as burst pipes - this is not the case.
You are responsible for insuring the contents of your home. Your Homes Newcastle strongly advises all leaseholders to take out household contents insurance. If you do not take out a contents insurance policy please consider if you would be able to replace your possessions if they were stolen in a burglary or damaged by a fire, flood or accident.