For the latest customer information on Coronavirus (COVID-19) click here. We are currently experiencing high call volume.
To help keep our lines free for emergencies, please get in touch using our contact us form

News & Events

Move now with Housing Plus: Affordable homes to rent for people over 55

February 26th, 2021

Your Homes Newcastle offers rented bungalows and apartments exclusively for people over 55, all designed with quality, comfort and home security in mind. Benefits of Housing Plus from Your Homes Newcastle: – Independent living for longer – No fees or deposit to pay – Repairs and maintenance team on hand and costs covered – Optional […]

Online services temporarily unavailable Sunday 28 Feb 2021

February 26th, 2021

On Sunday 28 February 2021 between 10am and 1pm, we need to carry out some essential IT maintenance. During this time, the majority of IT systems will experience some downtime which includes services such as online payments. Our telephone system will not be affected during this time should you wish to contact us by phone. […]

Common apprenticeship myths #NAW2021

February 4th, 2021

As Covid-19 continues to hit the economy, many people have found that their jobs and finances have been significantly impacted as employers continue to cut jobs or make reductions to employee work hours. That’s why, as part of National Apprenticeship Week 2021 (8-14 February), YHN will take this opportunity to shine a light on the […]

YHN seeks new apprentices in National Apprenticeship Week

January 27th, 2021

Your Homes Newcastle (YHN) is looking to redress the balance of the economic impacts of the pandemic on young people, by appointing apprentices in several roles, from warehousing to customer service. Covid-19 has had a devastating impact on the economy, with many people facing reduced incomes as businesses struggle to survive in such uncertain times. […]

Online payments system temporarily unavailable

January 25th, 2021

Due to essential maintenance, our online payments system will be unavailable between 7:30pm to 8pm on Tuesday 26 January. We apologise for any inconvenience caused.

Prime Minister’s Points of Light Award for YHN Customer Service Committee member

January 20th, 2021

Your Homes Newcastle (YHN) Customer Service Committee member Zara St Clair has been honoured with a Prime Minister’s Points of Light award, created to recognise inspirational volunteers who are making a change in their community. Zara was commended for her community work in the Chapel Denton and Westerhope area during the pandemic, leading a team […]

Homes & People newsletter January 2021

January 19th, 2021

The brand new issue of our newsletter is available to read online now. This issue rounds up the latest information on our services, introduces the new look of our Repairs Service and features news from the community projects that we supported with the YHN Community Spirit Fund. Click to read here To request a copy […]

Telephone lines temporarily down for essential maintenance

January 15th, 2021

Due to essential maintenance, our phone lines will be temporarily down on Friday 15 January 2021 from 3:30pm to 4:30pm. We apologise for any inconvenience this may cause. If you wish to contact us during this time then please email yhn@yhn.org.uk.

Winter Windowland

December 23rd, 2020

Pendower Estate residents create own “Winter Windowland” with festive decorations in their homes thanks to support from Your Homes Newcastle. The Pendower Good Neighbour Project, based on the Pendower Estate in the west end of Newcastle, works to improve the lives of local people and to make the estate a great place to live. This […]

Focus group for disabled adaptations service

December 22nd, 2020

YHN are supporting an online focus group about the disabled adaptations service and we are looking for customer who are interested to take part. When – Wednesday 6 January 2021 from 9:30 to 12 noon and 2:30 to 5pm It is really important for Newcastle City Council to seek the views of residents. The focus […]

Christmas opening hours

December 22nd, 2020

We close for Christmas at 5.00pm on Wednesday 23 December and will reopen at 8:30am on Monday 4 January 2021. For urgent enquiries during the Christmas holidays, you can contact us on 0191 278 8600. We would like to wish you & your family a very Happy Christmas & New Year!

Season’s greetings for our customers!

December 18th, 2020

Children from Dame Allan’s Schools in Fenham and Archibald First School in Gosforth have spread festive cheer to over 70 vulnerable Your Homes Newcastle (YHN) customers by sending Christmas cards and starting new friendships. One of YHN’s Board members, Leisa Docherty, whose child goes to Dame Allan’s Schools, contacted us to see whether there were […]

Complaints Handling Code

December 18th, 2020

Complaints Handling Code The Housing Ombudsman’s Complaints Handling Code provides clear guidance about how housing providers like YHN should deal with customer complaints. We have looked at the ways we meet the guidelines set out in the Code to understand what we are good at and which parts of the complaints process we need to […]

Essential phone maintenance 18th December

December 18th, 2020

Due to essential maintenance, our phone lines will be down temporarily this afternoon at 4pm. We don’t expect it to be longer than 30 minutes, but it does mean that customers calling the contact centre will get the busy tone.  We’re very sorry for any inconvenience caused.

Food and friendship for Newcastle residents

December 11th, 2020

Newcastle residents struggling with social isolation are benefitting from nutritious free meals and socially distanced chats thanks to our partnership with Food Nation. As the second national lockdown came into force, Newcastle-based food charity Food Nation was keen to help local people who were struggling with the effects of having to stay at home for […]

Newcastle’s efforts to tackle homelessness receive major international award

December 3rd, 2020

A “ground-breaking” partnership which has prevented thousands of people in Newcastle from becoming homeless has won a top international award and praise from the UN. Newcastle City Council’s Active Inclusion Newcastle partnership brings together more than 100 local organisations, supporting residents to have a more stable life, identifying people at risk of homelessness, and providing […]

Warning to watch out for new ‘odd jobs’ scam in Newcastle

November 26th, 2020

Newcastle residents are being asked to stay vigilant after fraudulent leaflets were posted through doors advertising an ‘odd jobs service’ from Your Homes Newcastle (YHN). There have been a small number of reports of leaflets advertising a £30 per hour odd jobs service from YHN being posted through residents’ doors in the NE4 area of […]

Welfare calls to clinically vulnerable customers

November 26th, 2020

From today we will be making welfare calls to all of our customers who have been identified as clinically vulnerable according to Government guidelines. The call will let you know about the support that is available to help you at this challenging time. You will be able to select if you need any support service […]

Online rents portal maintenance

November 25th, 2020

Online rents portal unavailable this weekend Your online rent statement portal will be unavailable from 5pm on Friday 27 November 2020 until 8am on Monday 30 November 2020 while we carry out some essential maintenance work. Apologies for any inconvenience this may cause.