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News & Events

New development: Allerdale Drive

July 30th, 2020

Your Homes Newcastle is delighted to confirm new luxury apartments will be available from August 2020 in Chapel House, exclusively for people over 60 yrs old. There are 12 ground floor & 12 first floor Tyneside flats & 5 bungalows. Allerdale Drive is a brand new development and the spacious apartments include contemporary fitted kitchens […]

Service update for Housing Plus and Leazes Homes customers

July 21st, 2020

Following the easing of Government restrictions, we will be resuming our front-line services for our Housing Plus and Leazes Homes customers from Monday 3rd August, with additional measures put in place for the safety of residents and staff. Meetings with your Housing Plus Officer Our Housing Plus and Supported Living Officers will be resuming their […]

Community Spirit Fund project is a knockout success!

July 20th, 2020

Your Homes Newcastle, in partnership with Ideal Boilers, has launched a new £10,000 community fund to help local projects and organisations respond to the impact of Covid-19.  Our Community Spirit Fund aims to spread a bit of cheer and reduce the risk of isolation and loneliness.  So far, over 40 Newcastle–based charities and community organisations have received donations from the fund. […]

Local employers lined up for Your Homes Newcastle’s online jobs fair

July 17th, 2020

Newcastle jobseekers are being encouraged to go online later this week for a virtual jobs and training fair that brings employers and training providers from across the city together to advertise vacancies and training opportunities. Housing provider Your Homes Newcastle (YHN) will be hosting the event on Facebook and Twitter on Thursday July 30th from […]

Systems maintenance this weekend

July 17th, 2020

Due to essential IT maintenance taking place over the weekend, our online portal used to view and pay your rent will be unavailable between 8am and 4pm on Saturday 18 July and 10am to 3pm on Sunday 19 July. Additional systems such as our repairs booking system may also be affected. We apologise for the […]

Repairs service update

June 29th, 2020

Following the latest Government advice on repairs we now have plans in place to operate and deliver our repairs service as normal. If you are elderly, vulnerable, self-isolating or shielding, please let us know when we contact you so we can discuss making alternative arrangements. Access to your property will be needed so to help […]

Support for young people struggling with loneliness

June 25th, 2020

Through carrying out our customer welfare calls, we know that there are many people who have struggled to deal with social isolation during the pandemic. In July 2019, YHN received funding through the Co-op Foundation to develop a project to tackle loneliness and isolation amongst young people in the community between the ages of 16-25. […]

How our Housing Services Officers are supporting customers during COVID-19

June 24th, 2020

Our Housing Services Officers have been going the extra mile throughout lockdown to make living easier for some of our most vulnerable customers. Alongside their busy day-to-day tasks, which include allocating properties, contacting prospective new tenants and dealing with tenancy issues, the team have also been making welfare calls to customers to lend a listening […]

Armed Forces Day 2020: Armed Forces Outreach Service

June 24th, 2020

Saturday 27th June 2020 is Armed Forces Day, a national celebration of the men and women who make up our Armed Forces community. Steve Lambert has worked as Senior Armed Forces Outreach Worker at YHN for the past 5 years and is himself a former soldier, serving 12 years in the Armed Forces before going […]

How to celebrate Refugee Week 2020 from home

June 12th, 2020

This week is Refugee Week; a festival happening around the world to celebrate the contributions, creativity and resilience of refugees. YHN has supported Refugee Week for many years. In the past you might have taken part in an activity or attended an event to listen to the stories of asylum seekers and refugees living in […]

Resuming our property lettings service

June 8th, 2020

Resuming our property lettings service Following the latest Government advice on moving homes during the Covid-19 outbreak, we have put plans into place for resuming property advertising and bidding through Tyne & Wear Homes. To help ensure the safety of residents and customers, we will be taking a phased approach to reintroducing the service, prioritising […]

A letter from the Government’s Housing Minister to all social housing residents

May 29th, 2020

Coronavirus update for YHN customers As the situation and Government guidance around Covid-19 continues to change, we are working hard to continue to deliver our services to you and keep you informed of any changes. The Housing Minister issued a letter to all social housing residents to help update you on the important steps that […]

Ostara 24 hour response and support during Covid-19

May 28th, 2020

Ostara 24 hour response and support during Covid-19 Since the outbreak of Covid-19 and the introduction of social distancing and lockdown restrictions we have been busier than ever ensuring our customers can live safely and securely in their own homes. Our 24-hour alarm, response and support service is available to anyone in the Newcastle area […]

£10,000 community funding available for Covid-19 relief efforts

May 14th, 2020

£10,000 community funding available for Covid-19 relief efforts. Your Homes Newcastle, in partnership with Ideal Boilers, has launched a new £10,000 community fund to help local projects and organisations respond to the impact of Covid-19. As we begin the third wave of lockdown, we know that there are many in need of a helping hand. […]

Looking after your mental health and wellbeing during Covid-19

May 12th, 2020

Looking after your mental health and wellbeing during Covid-19 This week marks the ninth week since the national lockdown began. During this time, it’s fair to say that most of us have experienced many ups and downs as we adjust to our new day-to-day way of living. Everyone is experiencing lockdown in their own way. […]

Your Homes Newcastle residents celebrate a socially distant VE Day

May 11th, 2020

With VE Day street parties not an option last week, Your Homes Newcastle has organised a socially distanced celebration for residents in its sheltered housing and learning disability schemes. Almost 1,000 residents at 37 schemes across Newcastle were treated to VE Day celebration packs including a poster, colour in flag, activity booklet including recipes and […]

YHN staff take to the road to support local GP service

May 5th, 2020

Painters, plasterers and gas engineers from Your Homes Newcastle (YHN) are doing their bit to support the NHS by helping to drive GPs to appointments across the city. Trade staff from YHN’s repairs and construction team jumped at the chance to help out when the housing provider was approached for help with taking GPs to […]

Planned maintenance of our phone lines

May 1st, 2020

Planned maintenance of our phone lines We are carrying out some essential maintenance to our phone lines to upgrade our systems and ensure we can continue to provide excellent customer service over the phone. As a result, our phone lines will be unavailable between 2am and 4am on Tuesday 2 June including our main contact […]

Residents urged to stay vigilant after rent scam warning

April 29th, 2020

Newcastle residents are being asked to stay vigilant following a warning over potential rent payment scams during the coronavirus outbreak. There have been a small number of reported cases of scammers claiming to be from Your Homes Newcastle phoning vulnerable customers and asking for rent payments over the phone. The scammers have asked residents for […]

Do you need help getting your children equipped to learn online at home?

April 27th, 2020

Do you need help getting your children equipped to learn online at home? If the answer is yes, Newcastle City Council wants to hear from you. The council is conducting a citywide survey to find out which families do not have computer equipment or internet access to enable their children to go online at home […]