For the latest customer information on Coronavirus (COVID-19) click here. We are currently experiencing high call volume.
To help keep our lines free for emergencies, please get in touch using our contact us form

News & Events

Temporary telephone downtime Saturday 8 May

May 7th, 2021

Due to essential maintenance, our phone lines may experience some intermittent downtime between 10am – 11am on Saturday 8 May. We apologise for any inconvenience this may cause. If you are experiencing difficulties please try again later or contact us by emailing yhn@yhn.org.uk or fill out our contact form.

New website – coming soon!

May 7th, 2021

This website is having a massive makeover and we can’t wait to share it with you!    We’ve consulted with lots of our customers and we know that the new site will make it much easier to not only access our information, but also keep track of lots of other things connected to being a customer of […]

Looking for work?

April 22nd, 2021

If you’re aged between 16 and 24 and claiming Universal Credit, then we have loads of opportunities to tell you about! Unfortunately, the younger age group has been disproportionately affected by the impact of the pandemic on the jobs market, with many younger people working in retail and hospitality, where lockdowns have meant closures for […]

Online repairs reporting temporarily unavailable

April 13th, 2021

Our online repairs reporting system is currently unavailable due to technical issues. To report a repair please contact us on 0191 278 7878. We are working on resolving the issue now and will post an update when the system is available again. We apologise for any inconvenience.

YHN Community Fund 2021 – Investment in our local communities

April 12th, 2021

What is the YHN Community Fund? The YHN Community Fund aims to have a positive impact on the communities where YHN has homes by investing in community projects and partners that are already doing great work and helping them to achieve more. The fund is open to voluntary and community sector organisations in Newcastle to […]

Customers helped into work despite effects of Covid-19 on unemployment

March 19th, 2021

Over 100 of our customers have benefitted from the North of Tyne Combined Authority scheme designed to support social housing tenants into work.  We’re now over half-way through the Working Homes programme, designed by the North of Tyne Combined Authority and funded by the European Social Fund, to provide more quality, more intensive and more […]

YHN supports women in construction

March 16th, 2021

We’re  celebrating Women in Construction Week by encouraging women to apply for new repairs and construction jobs. YHN manages over 26,000 properties on behalf of Newcastle City Council, with a staff of around 450 employed in repairs and construction roles – from plumbers to surveyors, and joiners to designers, and everything in between. We’ve long […]

Are you an EU, EEA or Swiss Citizen, or the dependent of someone who is?

March 5th, 2021

If you are, you are likely to need to apply for immigration status to stay in the UK due to Brexit. You can do this by applying to the European Union Settlement Scheme. Your Homes Newcastle can offer you free advice and support to apply. Help to Apply to the European Union Settlement Scheme YHN […]

Women in Construction: April Halligan

March 3rd, 2021

How did you get into your chosen profession? I moved up from Birmingham as my mum’s family lived up here and attended Trinity Solutions College which was where I found out about the apprenticeship opportunities with Newcastle City Council. Including your apprenticeship how long have you worked in this profession? 5 years. 4 years of […]

Women in Construction: Hannah Porter

March 3rd, 2021

How did you get into your chosen profession? I applied for an apprenticeship a few weeks after leaving school, without any interview experience I knew I would struggle trying to get job experience elsewhere. I didn’t expect to be offered the apprenticeship a few days later, which was amazing. I chose electrical as my uncle […]

Women in Construction: Caitlin Hood

March 3rd, 2021

How did you get into your chosen profession? I always preferred technology/engineering at school I think it’s stemmed from there. Including your apprenticeship how long have you worked in this profession? 6 and a half years. Had you always wanted to work in construction? / what inspired you to go down that route? I had […]

Women in Construction: Linzy Tumilty

March 3rd, 2021

How did you get into your chosen profession? I applied for an apprenticeship within the council, I was then given an interview and successful in doing so. Including your apprenticeship how long have you worked in this profession? This year I will have been with the council for 8 years. Had you always wanted to […]

Move now with Housing Plus: Affordable homes to rent for people over 55

February 26th, 2021

Your Homes Newcastle offers rented bungalows and apartments exclusively for people over 55, all designed with quality, comfort and home security in mind. Benefits of Housing Plus from Your Homes Newcastle: – Independent living for longer – No fees or deposit to pay – Repairs and maintenance team on hand and costs covered – Optional […]

Online services temporarily unavailable Sunday 28 Feb 2021

February 26th, 2021

On Sunday 28 February 2021 between 10am and 1pm, we need to carry out some essential IT maintenance. During this time, the majority of IT systems will experience some downtime which includes services such as online payments. Our telephone system will not be affected during this time should you wish to contact us by phone. […]

Common apprenticeship myths #NAW2021

February 4th, 2021

As Covid-19 continues to hit the economy, many people have found that their jobs and finances have been significantly impacted as employers continue to cut jobs or make reductions to employee work hours. That’s why, as part of National Apprenticeship Week 2021 (8-14 February), YHN will take this opportunity to shine a light on the […]

YHN seeks new apprentices in National Apprenticeship Week

January 27th, 2021

Your Homes Newcastle (YHN) is looking to redress the balance of the economic impacts of the pandemic on young people, by appointing apprentices in several roles, from warehousing to customer service. Covid-19 has had a devastating impact on the economy, with many people facing reduced incomes as businesses struggle to survive in such uncertain times. […]

Online payments system temporarily unavailable

January 25th, 2021

Due to essential maintenance, our online payments system will be unavailable between 7:30pm to 8pm on Tuesday 26 January. We apologise for any inconvenience caused.

Prime Minister’s Points of Light Award for YHN Customer Service Committee member

January 20th, 2021

Your Homes Newcastle (YHN) Customer Service Committee member Zara St Clair has been honoured with a Prime Minister’s Points of Light award, created to recognise inspirational volunteers who are making a change in their community. Zara was commended for her community work in the Chapel Denton and Westerhope area during the pandemic, leading a team […]

Homes & People newsletter January 2021

January 19th, 2021

The brand new issue of our newsletter is available to read online now. This issue rounds up the latest information on our services, introduces the new look of our Repairs Service and features news from the community projects that we supported with the YHN Community Spirit Fund. Click to read here To request a copy […]