For the latest customer information on Coronavirus (COVID-19) click here. We are currently experiencing high call volume.
To help keep our lines free for emergencies, please get in touch using our contact us form
June 29th, 2020
Following the latest Government advice on repairs we now have plans in place to operate and deliver our repairs service as normal. If you are elderly, vulnerable, self-isolating or shielding, please let us know when we contact you so we can discuss making alternative arrangements. Access to your property will be needed so to help […]
June 25th, 2020
Through carrying out our customer welfare calls, we know that there are many people who have struggled to deal with social isolation during the pandemic. In July 2019, YHN received funding through the Co-op Foundation to develop a project to tackle loneliness and isolation amongst young people in the community between the ages of 16-25. […]June 24th, 2020
Our Housing Services Officers have been going the extra mile throughout lockdown to make living easier for some of our most vulnerable customers. Alongside their busy day-to-day tasks, which include allocating properties, contacting prospective new tenants and dealing with tenancy issues, the team have also been making welfare calls to customers to lend a listening […]
June 24th, 2020
Saturday 27th June 2020 is Armed Forces Day, a national celebration of the men and women who make up our Armed Forces community. Steve Lambert has worked as Senior Armed Forces Outreach Worker at YHN for the past 5 years and is himself a former soldier, serving 12 years in the Armed Forces before going […]
March 16th, 2020
Reducing the risk of coronavirus is a priority for everyone at YHN. As the Covid-19 situation continues to evolve, we are putting all our efforts into looking after the health and safety of our customers and staff, while continuing to maintain our essential services. We are working closely with our colleagues at Newcastle City Council […]
February 5th, 2020
Applications open at Your Homes Newcastle to celebrate National Apprenticeship Week 2020 Your Homes Newcastle (YHN) is recruiting new apprentices in roles ranging from social care to marketing during a national campaign to highlight the importance of apprenticeships in the workplace. YHN’s apprenticeship programme is open to people who live in homes managed by YHN […]
December 17th, 2019
From turkey and tinsel dinners and pensioner Christmas parties to school pantomime trips and Christmas crafts for kids, YHN’s Festive Fund grant is helping inspirational community groups to spread festive cheer throughout the city. Your Homes Newcastle’s (YHN) Festive Fund has seen 21 community groups benefiting from some extra Christmas cash to go towards their […]
December 17th, 2019
We will close for Christmas at 3pm on Tuesday 24th December and reopen at 8:30am on Thursday 2nd January 2020. For urgent enquiries during the Christmas holidays, you can contact us on 0191 278 8600. Due to Newcastle City Council closing some of their premises earlier, some of our offices will close before 3pm: East […]
December 12th, 2019
Residents from Kilbourn and Theresa Russell House spent an afternoon learning about how to make safer choices in their home and the community during a trip to Safetyworks. Safetyworks is managed by the Tyne and Wear Fire Service and is an interactive safety centre that provides innovative and enjoyable learning about safety in realistic everyday […]
November 22nd, 2019
As part of our commitment to providing excellent customer service, we have made some changes to how we deliver services at the Outer West hub. From Monday 25th November, customer service advisers will be on hand in the Outer West to answer customer queries and signpost to services. The customer service advisers can also schedule […]
November 15th, 2019
Housing provider Your Homes Newcastle (YHN) has announced the appointment of Tony Gates as their new Chair, who will take up the post from 1st January 2020. Mr Gates has worked in landscape and heritage management for over 19 years and is an experienced senior executive and non-executive director, currently serving as Chief Executive of […]
November 11th, 2019
Tuesday 3rd December & Thursday 5th December from 1pm to 4pm Join us for a sneak peak of Belvedere House ahead of it’s official reopening following extensive refurbishment work. Take a tour of our spacious one & two bedroom apartments, perfectly suited for older individuals or couples looking for comfortable independent living within a safe […]
November 11th, 2019
Do you have a tablet, iPad or smartphone that you want to get more out of? Or, are you interested in getting one but would like to have a practice first? Is there something specific that you want to use your mobile device for, but aren’t sure how to go about it? Come along to […]
September 11th, 2019
Hexham Avenue estate in Walker celebrated its 100th anniversary last month. Wor Hoose, a community project based in the area, celebrated the 100th birthday of the estate by hosting a carnival party for those who live in the area. Newcastle City Council bought the land that would become Hexham Avenue in July 1919 after the […]
September 6th, 2019
Community Investment Fund – back for year two! Great news! The Community Investment Fund is back for another year – with another £100,000 to invest in local communities. The fund is open for voluntary and community organisations to bid for up to £10,000 to deliver projects that will focus on: Building stronger communities Strengthening community […]
August 27th, 2019
We’re constantly looking to improve how we deliver services to you so that you have the best possible experience as our customer. With this in mind, we have reviewed our Housing Services team. From September 2nd, there will be a new Housing Services Manager based in each local YHN Housing Office. Each manager will be […]
June 6th, 2019
YHN’s office on Shields Road, Byker will reopen on Thursday 17th October following recent refurbishment work. Usual services and opening hours will resume at the office. Contact information for our East End team: In person: YHN Housing Services @ East End 83-85 Shields Road Byker NE6 1DL by telephone: 0191 278 1566 […]
July 25th, 2018
Homes & People Summer 2018 The brand new issue of our Homes & People newsletter is available to read now. Take a look to get the latest news from YHN, including how to access free training courses, information about our new customer service committee and the help available from our Armed Forces Outreach Service. Click […]June 26th, 2018
System upgrade, Wednesday 26 June We will be carrying out some essential maintenance to our ICT equipment between 8.30am and 9.30am on Wednesday 26 June. During this time we will have limited access to our ICT systems and may not be able to deal with customer queries so if possible please wait until 9.30am before […]