Complaints Handling Code
The Housing Ombudsman’s Complaints Handling Code provides clear guidance about how housing providers like YHN should deal with customer complaints. We have looked at the ways we meet the guidelines set out in the Code to understand what we are good at and which parts of the complaints process we need to get better at.
We are working hard to make sure we deal with complaints in the best way possible and to make sure we learn from complaints and make changes to our services where needed. We are currently looking at all of our policies around complaints to help us do this – look out for more information about this coming soon.
Click here to read an overview of our self-assessment against the Complaints Handling Code (pdf)
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