For the latest customer information on Coronavirus (COVID-19) click here. We are currently experiencing high call volume.
To help keep our lines free for emergencies, please get in touch using our contact us form

December 2020

Winter Windowland

December 23rd, 2020

Pendower Estate residents create own “Winter Windowland” with festive decorations in their homes thanks to support from Your Homes Newcastle. The Pendower Good Neighbour Project, based on the Pendower Estate in the west end of Newcastle, works to improve the lives of local people and to make the estate a great place to live. This […]

Focus group for disabled adaptations service

December 22nd, 2020

YHN are supporting an online focus group about the disabled adaptations service and we are looking for customer who are interested to take part. When – Wednesday 6 January 2021 from 9:30 to 12 noon and 2:30 to 5pm It is really important for Newcastle City Council to seek the views of residents. The focus […]

Christmas opening hours

December 22nd, 2020

We close for Christmas at 5.00pm on Wednesday 23 December and will reopen at 8:30am on Monday 4 January 2021. For urgent enquiries during the Christmas holidays, you can contact us on 0191 278 8600. We would like to wish you & your family a very Happy Christmas & New Year!

Season’s greetings for our customers!

December 18th, 2020

Children from Dame Allan’s Schools in Fenham and Archibald First School in Gosforth have spread festive cheer to over 70 vulnerable Your Homes Newcastle (YHN) customers by sending Christmas cards and starting new friendships. One of YHN’s Board members, Leisa Docherty, whose child goes to Dame Allan’s Schools, contacted us to see whether there were […]

Complaints Handling Code

December 18th, 2020

Complaints Handling Code The Housing Ombudsman’s Complaints Handling Code provides clear guidance about how housing providers like YHN should deal with customer complaints. We have looked at the ways we meet the guidelines set out in the Code to understand what we are good at and which parts of the complaints process we need to […]

Essential phone maintenance 18th December

December 18th, 2020

Due to essential maintenance, our phone lines will be down temporarily this afternoon at 4pm. We don’t expect it to be longer than 30 minutes, but it does mean that customers calling the contact centre will get the busy tone.  We’re very sorry for any inconvenience caused.

Food and friendship for Newcastle residents

December 11th, 2020

Newcastle residents struggling with social isolation are benefitting from nutritious free meals and socially distanced chats thanks to our partnership with Food Nation. As the second national lockdown came into force, Newcastle-based food charity Food Nation was keen to help local people who were struggling with the effects of having to stay at home for […]

Newcastle’s efforts to tackle homelessness receive major international award

December 3rd, 2020

A “ground-breaking” partnership which has prevented thousands of people in Newcastle from becoming homeless has won a top international award and praise from the UN. Newcastle City Council’s Active Inclusion Newcastle partnership brings together more than 100 local organisations, supporting residents to have a more stable life, identifying people at risk of homelessness, and providing […]