For the latest customer information on Coronavirus (COVID-19) click here. We are currently experiencing high call volume.
To help keep our lines free for emergencies, please get in touch using our contact us form

We are sorry to report that it’s likely that customers calling our Contact Centre will receive higher than usual waiting times at the moment. This is due to a number of staff affected by covid-19.

We already have some staff members working from home and we are doing everything we can to set more up with the necessary equipment as soon as possible. We have been working on a programme to set up home working for staff since the first lockdown, involving a full telephony system upgrade, to make home working more effective. We are accelerating this programme now and hope to have many more staff members set up soon.

We are still running a full service, and our Ostara customers can rest assured that our staff remain available should they be needed – both on the phone and for in person call outs.

In the meantime, calls will be prioritised in terms of need, so we ask for your patience at this time and encourage you only to contact us by phone if you feel your query is urgent. You can also email us at

The safety of our staff and customers remains our number one priority.