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November 2020

Warning to watch out for new ‘odd jobs’ scam in Newcastle

November 26th, 2020

Newcastle residents are being asked to stay vigilant after fraudulent leaflets were posted through doors advertising an ‘odd jobs service’ from Your Homes Newcastle (YHN). There have been a small number of reports of leaflets advertising a £30 per hour odd jobs service from YHN being posted through residents’ doors in the NE4 area of […]

Welfare calls to clinically vulnerable customers

November 26th, 2020

From today we will be making welfare calls to all of our customers who have been identified as clinically vulnerable according to Government guidelines. The call will let you know about the support that is available to help you at this challenging time. You will be able to select if you need any support service […]

Online rents portal maintenance

November 25th, 2020

Online rents portal unavailable this weekend Your online rent statement portal will be unavailable from 5pm on Friday 27 November 2020 until 8am on Monday 30 November 2020 while we carry out some essential maintenance work. Apologies for any inconvenience this may cause.

Impact of Covid-19 on our Contact Centre

November 16th, 2020

We are sorry to report that it’s likely that customers calling our Contact Centre will receive higher than usual waiting times at the moment. This is due to a number of staff affected by covid-19. We already have some staff members working from home and we are doing everything we can to set more up […]

The YHN Community Spirit Fund is back!

November 9th, 2020

£2,500 community funding available for Covid-19 relief efforts We’re back with another round of funding to help local projects and organisations respond to the impact of Covid-19. With the second national lockdown here, we know that there are many in need of a helping hand. We’ve developed this fund to be flexible towards the needs […]