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August 2020

Want a warmer home and cheaper bills?

August 26th, 2020

YHN is working with Q-Bot, a company that uses robots to install underfloor insulation, and as a YHN customer you can access this service for free. You must live in a house, bungalow or ground floor flat with suspended timber floorboards to be eligible for this service. Benefits of underfloor insulation • It is highly […]

Ostara 24-hour response and support during Covid-19

August 26th, 2020

Ostara’s 24-hour response officers are on hand to visit customers who fall, feel unsafe or become unwell at any time of the day or night and they have been busier than ever over recent months. The service provides a range of alarm equipment connected to Ostara’s 24-hour response centre ensuring that customers feel safe and […]

Domestic abuse and Covid-19

August 26th, 2020

25% of women and 16% of men experience domestic abuse. Domestic abuse includes emotional, financial, sexual and psychological abuse as well as physical harm. Covid-19 has placed additional practical,emotional and financial stress on families – increasing the likelihood that abuse will take place and that children will be exposed to it. The outbreak has seen […]

Newcastle City Council website downtime – Saturday 15 August

August 12th, 2020

Due to essential IT maintenance being carried out on Saturday 15 August between 9:00am and 5:00pm, the Newcastle City Council website will experience downtime. During this downtime, you will not be able to use any of the services available through their website, this includes reporting a repair or making a payment online. Contact Centre phone […]

YHN recognised with silver award by MOD

August 7th, 2020

Your Homes Newcastle (YHN) were this week recognised for our work in demonstrating our support for the Armed Forces community, and awarded with the MOD’s Employer Recognition Scheme Silver Award. The Employer Recognition Scheme encourages employers to support staff who are also reservists, volunteers in the Cadet forces, veterans and their families and inspire others […]

Website maintenance on Tyne and Wear Homes

August 6th, 2020

Due to essential maintenance, on Tuesday 11 August we will be unable to answer any specific queries related to individuals’ Tyne and Wear Homes applications, banding and rehousing, but we are still available to offer general advice and support. You can contact us by emailing housingsolutions@yhn.org.uk or call 0191 278 8600 and ask for ‘Housing […]