For the latest customer information on Coronavirus (COVID-19) click here. We are currently experiencing high call volume.
To help keep our lines free for emergencies, please get in touch using our contact us form

June 2020

Repairs service update

June 29th, 2020

Following the latest Government advice on repairs we now have plans in place to operate and deliver our repairs service as normal. If you are elderly, vulnerable, self-isolating or shielding, please let us know when we contact you so we can discuss making alternative arrangements. Access to your property will be needed so to help […]

Support for young people struggling with loneliness

June 25th, 2020

Through carrying out our customer welfare calls, we know that there are many people who have struggled to deal with social isolation during the pandemic. In July 2019, YHN received funding through the Co-op Foundation to develop a project to tackle loneliness and isolation amongst young people in the community between the ages of 16-25. […]

How our Housing Services Officers are supporting customers during COVID-19

June 24th, 2020

Our Housing Services Officers have been going the extra mile throughout lockdown to make living easier for some of our most vulnerable customers. Alongside their busy day-to-day tasks, which include allocating properties, contacting prospective new tenants and dealing with tenancy issues, the team have also been making welfare calls to customers to lend a listening […]

Armed Forces Day 2020: Armed Forces Outreach Service

June 24th, 2020

Saturday 27th June 2020 is Armed Forces Day, a national celebration of the men and women who make up our Armed Forces community. Steve Lambert has worked as Senior Armed Forces Outreach Worker at YHN for the past 5 years and is himself a former soldier, serving 12 years in the Armed Forces before going […]

How to celebrate Refugee Week 2020 from home

June 12th, 2020

This week is Refugee Week; a festival happening around the world to celebrate the contributions, creativity and resilience of refugees. YHN has supported Refugee Week for many years. In the past you might have taken part in an activity or attended an event to listen to the stories of asylum seekers and refugees living in […]

Resuming our property lettings service

June 8th, 2020

Resuming our property lettings service Following the latest Government advice on moving homes during the Covid-19 outbreak, we have put plans into place for resuming property advertising and bidding through Tyne & Wear Homes. To help ensure the safety of residents and customers, we will be taking a phased approach to reintroducing the service, prioritising […]