For the latest customer information on Coronavirus (COVID-19) click here. We are currently experiencing high call volume.
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YHN have been made aware of individuals in the East End of Newcastle posing as YHN or Council employees and visiting properties claiming that they are there to enforce COVID-19 regulations.

Please be aware that no one but the police can ‘enforce’ social distancing regulations. You should report anyone claiming that this who is not a uniformed police officer to Northumbria Police.

All of our staff will carry official ID with them so if you are visited by anyone claiming to be from YHN then please ask to see their ID.
Do not engage with them if they are unable to provide ID for whatever reason.

We are working closely with our partners in the city to investigate these incidents.

Sadly, there have been a number of coronavirus-related scams being reported across the country. For the latest information on these scams, where to go for support and how to protect yourself and others, visit the Newcastle City Council website.

Any concerns can also be reported through to the Citizens Advice Consumer Service website or via their helpline: 0808 223 1133.

Take care and stay safe everyone.