For the latest customer information on Coronavirus (COVID-19) click here. We are currently experiencing high call volume.
To help keep our lines free for emergencies, please get in touch using our contact us form

Winter Windowland

December 23rd, 2020

Pendower Estate residents create own “Winter Windowland” with festive decorations in their homes thanks to support from Your Homes Newcastle. The Pendower Good Neighbour Project, based on the Pendower Estate in the west end of Newcastle, works to improve the lives of local people and to make the estate a great place to live. This […]

Focus group for disabled adaptations service

December 22nd, 2020

YHN are supporting an online focus group about the disabled adaptations service and we are looking for customer who are interested to take part. When – Wednesday 6 January 2021 from 9:30 to 12 noon and 2:30 to 5pm It is really important for Newcastle City Council to seek the views of residents. The focus […]

Christmas opening hours

December 22nd, 2020

We close for Christmas at 5.00pm on Wednesday 23 December and will reopen at 8:30am on Monday 4 January 2021. For urgent enquiries during the Christmas holidays, you can contact us on 0191 278 8600. We would like to wish you & your family a very Happy Christmas & New Year!

Season’s greetings for our customers!

December 18th, 2020

Children from Dame Allan’s Schools in Fenham and Archibald First School in Gosforth have spread festive cheer to over 70 vulnerable Your Homes Newcastle (YHN) customers by sending Christmas cards and starting new friendships. One of YHN’s Board members, Leisa Docherty, whose child goes to Dame Allan’s Schools, contacted us to see whether there were […]

Complaints Handling Code

December 18th, 2020

Complaints Handling Code The Housing Ombudsman’s Complaints Handling Code provides clear guidance about how housing providers like YHN should deal with customer complaints. We have looked at the ways we meet the guidelines set out in the Code to understand what we are good at and which parts of the complaints process we need to […]

Essential phone maintenance 18th December

December 18th, 2020

Due to essential maintenance, our phone lines will be down temporarily this afternoon at 4pm. We don’t expect it to be longer than 30 minutes, but it does mean that customers calling the contact centre will get the busy tone.  We’re very sorry for any inconvenience caused.

Food and friendship for Newcastle residents

December 11th, 2020

Newcastle residents struggling with social isolation are benefitting from nutritious free meals and socially distanced chats thanks to our partnership with Food Nation. As the second national lockdown came into force, Newcastle-based food charity Food Nation was keen to help local people who were struggling with the effects of having to stay at home for […]

Newcastle’s efforts to tackle homelessness receive major international award

December 3rd, 2020

A “ground-breaking” partnership which has prevented thousands of people in Newcastle from becoming homeless has won a top international award and praise from the UN. Newcastle City Council’s Active Inclusion Newcastle partnership brings together more than 100 local organisations, supporting residents to have a more stable life, identifying people at risk of homelessness, and providing […]

Warning to watch out for new ‘odd jobs’ scam in Newcastle

November 26th, 2020

Newcastle residents are being asked to stay vigilant after fraudulent leaflets were posted through doors advertising an ‘odd jobs service’ from Your Homes Newcastle (YHN). There have been a small number of reports of leaflets advertising a £30 per hour odd jobs service from YHN being posted through residents’ doors in the NE4 area of […]

Welfare calls to clinically vulnerable customers

November 26th, 2020

From today we will be making welfare calls to all of our customers who have been identified as clinically vulnerable according to Government guidelines. The call will let you know about the support that is available to help you at this challenging time. You will be able to select if you need any support service […]

Online rents portal maintenance

November 25th, 2020

Online rents portal unavailable this weekend Your online rent statement portal will be unavailable from 5pm on Friday 27 November 2020 until 8am on Monday 30 November 2020 while we carry out some essential maintenance work. Apologies for any inconvenience this may cause.

Impact of Covid-19 on our Contact Centre

November 16th, 2020

We are sorry to report that it’s likely that customers calling our Contact Centre will receive higher than usual waiting times at the moment. This is due to a number of staff affected by covid-19. We already have some staff members working from home and we are doing everything we can to set more up […]

The YHN Community Spirit Fund is back!

November 9th, 2020

£2,500 community funding available for Covid-19 relief efforts We’re back with another round of funding to help local projects and organisations respond to the impact of Covid-19. With the second national lockdown here, we know that there are many in need of a helping hand. We’ve developed this fund to be flexible towards the needs […]

Families asked to think twice before buying fireworks or building bonfires

October 27th, 2020

Fireworks loving families are being warned not to buy fireworks off the internet ahead of a bonfire night with few, if any, organised displays. As November 5 approaches trading standards officers and police have seen an increase in adverts for rockets, Roman candles, sparklers and other pyrotechnics on websites like Facebook and Gumtree. Cllr John-Paul […]

YHN works with Brambledown Landscapes to support for Benwell lunch club

October 27th, 2020

Vulnerable residents benefit from improved access to free lunch club thanks to partnership between Your Homes Newcastle and Brambledown Landscapes. Broadmead Way Lunch Club, which is ran by volunteers at Broadmead Way Community Church, has been providing free lunches on a Monday for 18 months. Offering a menu of soups and salads to local residents, […]

Safe ways to celebrate bonfire night at home

October 26th, 2020

With organised firework and bonfire night displays cancelled due to Covid-19, bonfire night is going to be very different for everyone this year – but there are still plenty ways to bring sparkle to your celebrations. A good reason to avoid having your own fireworks display or bonfire at home is because of the safety […]

Interested in Warehousing or Manufacturing jobs?

October 20th, 2020

Why not enrol onto our Employment training programme that is being jointly run by FareShare North East and Gateshead College? The programme is approximately 6 weeks long with an induction session before the programme starts and a job search day/week at the end of the course. All training will be held at FareShare North East, […]

Launching our Think Big customer consultation

October 7th, 2020

We know that understanding our customers is important in helping us deliver high quality customer services. That’s why we’re excited to announce the launch of our new Think Big consultation! What is Think Big? Think Big is all about you – we want your experiences and your views as a Your Homes Newcastle (YHN) customer […]

NHS job vacancies and support to apply

October 7th, 2020

The NHS has created 600 new jobs to support the new testing centre that will be opening near Gateshead Stadium. The job involves labelling, registrations and sample preparations, posts will be fixed term for 12 months. The full-time salary is £18,500 but there will also be part time positions and different shift patterns available. The […]

Services update following new Covid-19 restrictions

September 23rd, 2020

Following the announcement of new national and local Covid-19 restrictions, we wanted to provide you with an update on our services here at YHN. Since the outbreak of the Covid-19 pandemic we have worked closely with Newcastle City Council and Public Health teams to regularly review our services to ensure they comply with the latest […]